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A Bluetooth smart speaker by Amazon, announced November 6, 2014. The Amazon Echo SK705DI features a voice-activated cloud-based assistant that can manage various tasks including playing music, reading news, creating lists, and answering questions.

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Power outage screwed up some parts but not others

Hi everyone!

My amazon echo was plugged in during a power outage, and now that the power is back, the echo has the power light above the cable on, and when I hit the mute button on top, the red mic lights up, but the light ring, speakers, and microphone don't work. I can connect to my device by bluetooth but no sound comes out when I play music, and it doesn't register questions when I ask. The device say it is "online" on the app. Is it possible the power outage destroyed only these features? Also, any fixes?

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6 Respuestas

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There is a pinhole reset button on the echo. Try to press this with a pin or small pen when plugged in

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We had a power outage last night and Alexa was not responding. I put a tack gently in the pinhole. FIXED!! She now responds to our requests and questions. Thanks for the idea.

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A power outage can def damage a device. Why not send it to warranty though?

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I'm going to talk to warranty people tomorrow, I was just hoping someone had a fix so I didn't have to send it back and I could get it up and running sooner

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other than basic resetting i wouldn't mess with it if it is still under warranty :)

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Hi Nicholas,

As users Israel and noeliestj have already stated, your best bet is to try resetting the Echo, or to send it to warranty service. If you would like to repair it on your own, it sounds like your LED/Microphone board and the power/speaker driver board are malfunctioning and should be replaced.

Regards,

Alex

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After I dropped my echo I had the same issues. I took the echo apart, all the way down to the bare parts, then put her back together again making sure the ribbon connectors were nice and tight, and she came back to life- lit right up.

SO give that a shot.

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What issues exactly were you having? I flipped the surge protector that mine was hooked up to and now mine seems totally dead except the red mic lights up when it's plugged in and I press the mute button. Not even the power light above the cord lights up. The echo isn't showing up on Bluetooth or the app (completely disappeared).

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After a power failure, I reset with the pin hole in the bottom first. Then I had to set up my Echo as a "new device", and then have her discover the lights etc again. All back on line now.

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Blue light ring keeps spinning,nothing else works

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Nicholas Papano estará eternamente agradecido.
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