Touch ID not working but home button working.
I repaired 2 different iphone 6 plus, Both had no problems with the repair everything works BUT the Touch ID. i did not rip anything and i done literally hundreds of these. BUT this past month 2 of the phones i worked on, the touch ID no longer works after. Much like if a wifi cable is ripped, the wifi option would be grayed out. that is the exact problem i am having with The touch ID, the option becomes gray, when i try to add a touch id it says that it failed almost instantly. I have tried a factory reset and restore, i also know a new cable will not solve it due to the fact that the home button is married to the board. I heard that apple can also reprogram it for you but i don't want to take that step. Is anyone else having this problem and know the solution to it?
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Have you checked the connector on the home button and made sure it is not damaged?
- de James Soulsby