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Why my iPhone 5 can not power off when pushing power button

My iPhone 5 can not been power off when i press power button for even longer time than 5 seconds. is this software problem or hardware problem?

thanks.

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3 Respuestas

Solución Elegida

When you press the power button, can you feel it click down? or does it just feel stiff with no click?

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Thank you Techygirl, i could pressure the power button fully down and hear the click sound.

por

Sounds like the power flex has gone bad, but try Sunnys directions about the assistive touch.

Settings, general, accessibility, AssistiveTouch

por

I tried but it did provide a power button in assistive touch...

por

Its under DEVICE and then LOCK SCREEN on the assistive touch menu

por

Pressing LOCK SCREEN will put it to sleep, holding it will give you the option to power off the phone.

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Respuesta Más Útil

Your power flex is most likely water damaged so when you hold it down, it is not making a solid connecting. the best way to test this out is to turn on assistive touch, and hold on to the capacitive power button.

if it is able to turn off, then is it the button issue. if it is not then, try to restore the phone in DFU mode.

hope that helps, if it does please choose my answer.

good luck!

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Thx Sunny, would be much appreciated if you tell me how to to turn on assistive touch.

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Sunny, I tried capacitive function, but there is no power button in capacitive module. or do I have to use some tricks to power button in capacitive ? many thx

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Your power button sounds like it's going bad. Very common issue with the iPhone 5.

Apple actually launched a recall on the issue so if you can, bring it in to apple

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thank you YoloRepair, This problem is solved and i will contact Apple to see if it can be reparied permanently. if not i can still use it by capacitive button.

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