Rep: 37
3
1
Hi, well I woke up this morning and my cell phone was off so i tried turning it on and nothing. I tried leaving the battery out for 10 minutes but it wont respond. Please helppp :,(
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Rep: 3.6mil
10
10
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Hey Giada. Here are a couple of things you can try:
-Replace the battery but with device off.
-Remove the battery.
-Press down on the volume up and home buttons then press the power button for about 4-5 seconds. Let go of the power button but don't let go of the other buttons.
-Your phone will boot into hboot mode.
-Follow the instructions on screen to navigate through the options.
Select the Clear Cache Partition.
-Now accept your choice.
-After it finishes, if it doesn't reboot on its own, select the reboot system now option.
-If you can get it to turn on, try and do a factory reset.
EDIT This can also be a battery issue as you stated before. You can buy it here.
-Let me know how it goes.
-Please accept this as the answer if it answers your question.
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I tried it but it still wont work.. I think it's the battery
In these days my phone also kept turning off randomly even when it was fully charged
I think so as well. Please see the edit for details.
I'm a 9 yr old and I don't know how to remove the battery so can you tell me how to remove the battery cause I think I know all the others except for the battery step
Rep: 211
3
Has it ever gotten wet? Has it been dropped recently?
A lot of the time the charging ports will break on these things. Does the actual port look okay? The flat plastic "nub" inside the port should be flat, not mangled up.
Does the device get warm at all when it's on the charger?
If you're around a Batteries+Bulbs, give them a call and see if they have a battery in stock for your device. Unfortunately, your phone doesn't support wireless charging as far as I can tell, so you wouldn't be able to simply throw it on one of their chargers and see if it works.
Unfortunately, there's little I can do over the internet for a no-power issue. Normally I'd recommend taking it into a shop, however most shops don't have the expertise to repair what could very well be a board-level repair job. At the very least, you could try finding a place that does free diagnositics and having them open it up and inspect the device for damage.
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No I never got it wet but I always drop my phone. I think that it might also be the battery since in these days it kept turning off by itself randomly
Please have a look over you instructions they don't make sense
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I don't know either
- de X7 Gilman