Rep: 23
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My Galaxy S4 froze up while in use yesterday, I couldn't turn it off. I took out the battery and put it back in, it powered up but froze part way through loading. I swipe to unlock the screen but it doesn't unlock. Any ideas? I appreciate it.
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Assuming that you still have no response and still cannot get a refresh to work or the battery removal doesn't solve the trick you may need to do a factory reset. Try this:
1.Turn the power off. If your Samsung Galaxy S 4G is frozen, pull the battery out and reinsert it
2.Hold the Volume Down button
3.Press and release the Power button
4.You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
5.Select Clear Storage by pressing the Volume Down button
6.Press and release the Power button
7.Now simply confirm your decision: Volume Up for YES and Volume Down for NO
Know that everything will be wiped clean however. If you need any further help please ask.
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thank you for your help
welLL I HAVE A GALEXY 4G AND IT JUST TURNS ON WITH THE GOOGLE ICON ,THAT JUST STAYS FROZEN I TRIED THIS METHOUD THE VOLUME DOWN BUTTON BUT IT DOESNT FUNCTION
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I called Verizon and they helped me fix it over the phone, I took out the batter, took out the memory card. put back in the battery. Turned it on and was able to hit the settings, More, Application Manager, deleted Zedge and a few other apps, (he said they could contain viruses), cleaned out some caches...and wow, it worked again!
- de auggieaz3015
Thanks Gary, I appreciate your taking the time to answer and if it does freeze up again, I will try your solution. Tnanks again.
- de auggieaz3015