Did you get the correct display assembly for your model laptop?
What is the model number of the laptop?
The HP part number for the display assembly i.e. LCD + digitizer + bezel shown in the HP Envy x360 15m-bq021dx [link|http://h10032.www1.hp.com/ctg/Manual/c06172053.pdf|maintenance and service guide] from this [link|https://support.hp.com/us-en/product/hp-envy-15-bq000-x360-convertible-pc/15551149/model/16748363/manuals|website] is 925736-001.
Usually the part number is printed on the assembly somewhere
The manual also shows that there is a separate digitizer panel control board.
Did you try updating the AMD Virtual buttons driver or uninstalling them in Device Manager, restarting the laptop and letting Windows "find" and install them again?
I realize that this is for screen rotation but you did say the the axis was inverted
=== Update (07/06/2021) ===
@joshnz
Just wondering if the touchscreen fully works in BIOS?
If not go into Device Manager > HID entry for the touchscreen, right click on the entry > Properties > Events > Information Box and get the VID and PID info for the touchscreen.
Use that to search for the manufacturer of the touchscreen and see if they have drivers for it.
-
To the best of my knowledge a touchscreen uses ~10 wires in an eDP cable. The image below is an ''example only'' ''and may not apply'' in your case but the point I’m trying to make is that if there is a hardware problem in the touchscreen e.g. X and Y axis can’t be extended far enough then the data can’t be sent to the motherboard on the USB data wires from the touchscreen controller in the screen assembly.
+
To the best of my knowledge a touchscreen uses ~10 wires in a 40 wire eDP cable. The image below is an ''example only'' ''and may not apply'' in your case but the point I’m trying to make is that if there is a hardware problem in the touchscreen e.g. X and Y axis can’t be extended far enough then the data can’t be sent to the motherboard on the USB data wires from the touchscreen controller in the screen assembly.
[image|2437621]
(click on image to enlarge for better viewing)
If you can’t find specific drivers for the touchscreen, and if the original still worked before replacement, then you may have to replace the screen to find out if the problem is in the display assembly or back in the motherboard.
Did you get the correct display assembly for your model laptop?
What is the model number of the laptop?
The HP part number for the display assembly i.e. LCD + digitizer + bezel shown in the HP Envy x360 15m-bq021dx [link|http://h10032.www1.hp.com/ctg/Manual/c06172053.pdf|maintenance and service guide] from this [link|https://support.hp.com/us-en/product/hp-envy-15-bq000-x360-convertible-pc/15551149/model/16748363/manuals|website] is 925736-001.
Usually the part number is printed on the assembly somewhere
The manual also shows that there is a separate digitizer panel control board.
Did you try updating the AMD Virtual buttons driver or uninstalling them in Device Manager, restarting the laptop and letting Windows "find" and install them again?
I realize that this is for screen rotation but you did say the the axis was inverted
=== Update (07/06/2021) ===
@joshnz
Just wondering if the touchscreen fully works in BIOS?
-
Go into Device Manager > HID entry for the touchscreen, right click on the entry > Properties > Events > Information Box and get the VID and PID info for the touchscreen.
+
If not go into Device Manager > HID entry for the touchscreen, right click on the entry > Properties > Events > Information Box and get the VID and PID info for the touchscreen.
Use that to search for the manufacturer of the touchscreen and see if they have drivers for it.
To the best of my knowledge a touchscreen uses ~10 wires in an eDP cable. The image below is an ''example only'' ''and may not apply'' in your case but the point I’m trying to make is that if there is a hardware problem in the touchscreen e.g. X and Y axis can’t be extended far enough then the data can’t be sent to the motherboard on the USB data wires from the touchscreen controller in the screen assembly.
[image|2437621]
(click on image to enlarge for better viewing)
If you can’t find specific drivers for the touchscreen, and if the original still worked before replacement, then you may have to replace the screen to find out if the problem is in the display assembly or back in the motherboard.
Did you get the correct display assembly for your model laptop?
What is the model number of the laptop?
-
The HP part number for the display assembly i.e. LCD + digitizer + bezel shown in the HP Envy x360 15m-bq021dx [http://h10032.www1.hp.com/ctg/Manual/c06172053.pdf|maintenance and service guide] from this [https://support.hp.com/us-en/product/hp-envy-15-bq000-x360-convertible-pc/15551149/model/16748363/manuals|website] is 925736-001.
+
The HP part number for the display assembly i.e. LCD + digitizer + bezel shown in the HP Envy x360 15m-bq021dx [link|http://h10032.www1.hp.com/ctg/Manual/c06172053.pdf|maintenance and service guide] from this [link|https://support.hp.com/us-en/product/hp-envy-15-bq000-x360-convertible-pc/15551149/model/16748363/manuals|website] is 925736-001.
Usually the part number is printed on the assembly somewhere
The manual also shows that there is a separate digitizer panel control board.
Did you try updating the AMD Virtual buttons driver or uninstalling them in Device Manager, restarting the laptop and letting Windows "find" and install them again?
I realize that this is for screen rotation but you did say the the axis was inverted
+
+
=== Update (07/06/2021) ===
+
@joshnz
+
+
Just wondering if the touchscreen fully works in BIOS?
+
+
Go into Device Manager > HID entry for the touchscreen, right click on the entry > Properties > Events > Information Box and get the VID and PID info for the touchscreen.
+
+
Use that to search for the manufacturer of the touchscreen and see if they have drivers for it.
+
+
To the best of my knowledge a touchscreen uses ~10 wires in an eDP cable. The image below is an ''example only'' ''and may not apply'' in your case but the point I’m trying to make is that if there is a hardware problem in the touchscreen e.g. X and Y axis can’t be extended far enough then the data can’t be sent to the motherboard on the USB data wires from the touchscreen controller in the screen assembly.
+
+
[image|2437621]
+
+
(click on image to enlarge for better viewing)
+
+
If you can’t find specific drivers for the touchscreen, and if the original still worked before replacement, then you may have to replace the screen to find out if the problem is in the display assembly or back in the motherboard.
Hi @joshnz,
Did you get the correct display assembly for your model laptop?
What is the model number of the laptop?
The HP part number for the display assembly i.e. LCD + digitizer + bezel shown in the HP Envy x360 15m-bq021dx [http://h10032.www1.hp.com/ctg/Manual/c06172053.pdf|maintenance and service guide] from this [https://support.hp.com/us-en/product/hp-envy-15-bq000-x360-convertible-pc/15551149/model/16748363/manuals|website] is 925736-001.
Usually the part number is printed on the assembly somewhere
The manual also shows that there is a separate digitizer panel control board.
Did you try updating the AMD Virtual buttons driver or uninstalling them in Device Manager, restarting the laptop and letting Windows "find" and install them again?
I realize that this is for screen rotation but you did say the the axis was inverted