Released February 2016, the Vivo 5 features a full metal body—a first for a BLU phone.

Preguntas 37 Ver todo

Where did my call log and messages go?

So I have all of my contacts but all of my messages and call logs disappeared. When I go to my settings it says I have all of my messages but when I open the app or hangouts I have zero threads. It will also notify me when I have a new text message but I cannot see said text anywhere. I tried resetting my messaging settings and it didn't work. I'm incredibly confused. Help?

Contesta esta pregunta Yo también tengo este problema

Es esta una buena pregunta?

Calificación 5

Comentarios:

I have a vivo y21l phone but after 4 months of buying it does not show any recent calls and missed calls rather it shows old calls what to do next..

por

Have you solved this problem? It happened to me. But i still cant fix it

por

Hello

I have vivo v5 and i was block a number and the block number and messages remove from my message inbox.

My all messages go in to i manager block messages.

I want to move that all messages from i manager block message inbox to my vivo v5 default message inbox after unblock that number.

How to fix this issue please help me to fix this issue.

Thanks

por

Agregar un comentario

7 Respuestas

Respuesta Más Útil

It may be because you accidentally turn on the "guest mode".

My sister also has a vivo 5 and experience pretty much the same problem. She can't see any call log, and all the picture in the album are gone.

In the file explorer I was able to find the pic under DCIM folder, but don't have the access to view it. The phone pop me a message saying I was not allow to see them because I was in the guest mode.

So I go to setting->security-> and turn off "guest mode". Everything come back, hope it also work for you.

Fue útil esta respuesta?

Calificación 17

Comentarios:

Oh. Fantastic. Thank you very much for your suggestion. I had the same problem and I very much worried. After seeing your suggestion and tried off from guest mode. I the problem solved. Thank you very much.

por

Thanks you I turned off my guest mode like you suggested and my call and messages are back,, thank you sooooo much

por

I can't find the guest mode on my Vivo 5R.

Can someone help me ASAP. Justice

por

I can't find guest mode either, any help?

por

Thanks.... It works

por

Mostrar 13 comentarios más

Agregar un comentario

Justice Sackey I emailed Blu support and they told me to go to settings, security, unknown apps installed, open it download guest mode doc, then you can close that setting back to unopen. It worked I got everything back.

Fue útil esta respuesta?

Calificación 0

Comentarios:

What is the process of delete call log in vivo v5 phone

por

@aliceca , I have same problem with 5R, I cannot find "unknown apps installed". Is it hidden under other section? Thanks.

por

After the phone being updated to the latest version *v24_generic_6.0_07-6-2017, the "Guest-Mode" check box showed up on "Settings" - "Security". Finally, I got the call logs back.

por

I'm experiencing the same problem. I am unable to find any of the options in security, and not sure how to get the phone to update as mentioned above. Would be grateful for any suggestions... cheers

por

I have an XL2 with the same problem, I followed the instructions and got everthing back. Thanks @dzpcool!

por

Agregar un comentario

Thanks for this info...I now have my messages, pictures and call log back.

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

It worked for me .Thanks

Fue útil esta respuesta?

Calificación 0

Comentarios:

hey everyone, I have vivo xl and after a certain date I have lost some messages. I never lost my call log or contacts... HELP!

por

Agregar un comentario

This is probably because your guest mode is turned on. Go to settings>security>guest mode and turn it off. Hope it works for you.

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

Hello

I have vivo v5 and i was block a number and the block number and messages remove from my message inbox.

My all messages go in to i manager block messages.

I want to move that all messages from i manager block message inbox to my vivo v5 default message inbox after unblock that number.

How to fix this issue please help me to fix this issue.

Thanks

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

I have Lenovo k6 note with venom os

I can't see my recent calls and messages..

What to do ??

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

Añadir tu respuesta

Angie kriess estará eternamente agradecido.
Ver Estadísticas:

Ultimas 24 Horas: 39

Últimos 7 Días: 220

Últimos 30 Días: 1,170

Todo El Tiempo: 21,157