Rep: 167
2
10
My printer was working perfectly, the fax, scan and printer until I was FORCED to have Windows 10. Now I am told that "my printer is offline." How do I get it back online so I can use it?
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Rep: 43
3
hey sheila you did not installed driver of your printer on your pc when you change your windows
get you printer CD/DVD and install them or go to properties of my computer /this pc and choose device manager ==hardware and there you can see which drivers is not installed and update them i hop it was been helpful.
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Rep: 13
1
You might face hp printer is offline problem due to the several reasons such as: communication problem, driver issue or security issue.
So you need to reboot your printer first and wait for one minute. if it does still not work. you need to check the network settings.
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First of all, let's check the wifi connectivity on your printer. to do that, you need to run hp scan doctor software.
If you find your hp printer connected to the wifi. but if still hp printer to show an offline problem.
You need to remove the printer from your computer and re-add again.
Go to control panel > devices and printer > right click on your brother printer and click on remove printer.
Now go to the devices and printer > click on add printer.
Choose network wireless printer, now your pc will start searching for network printer. once you will see your printer, select it and click on next.
Finally, your hp printer will start working fine. in case, if your hp printer is still offline. you need to go ahead and restore your printer and setup hp printer again.
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