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Please follow this link to view the repair guides for this device.
Visual Land Prestige 10 Device page
Tablet Won't Turn On
Your device refuses to power on no matter what you do.
Dead/Faulty Battery
If the Tablet won't turn on when pressing the power switch, the battery could be dead. Connect the tablet to the AC charger, making sure it is connected to a stable power outlet, and attempt to power on the device. If it still won't power on, then the battery will need to be replaced.
Bad Display
If the tablet is charged or connected and the device does power on, but won't display, then the LCD display might need to be replaced.
Faulty Motherboard
If all of these options have been attempted, but the device is still showing no activity at all, then the motherboard will need to be replaced.
Battery Dies Quickly/Won't Charge
Your device can't seem to hold a charge for more than a few minutes or hours, or simply refuses to charge.
Too Many Apps/Processes Running
If your device is losing charge quickly, you might have too many apps running in the background. To stop apps from using too much RAM and causing your device to lose charge quickly, navigate to Home>Settings>Device>Apps and then clear the data and cache that your apps are using. Turning off the devices' WiFi and Bluetooth connections will also preserve battery life.
Faulty/Dead Battery
If the device is still losing charge from a full charge in a matter of minutes or a few hours, or losing charge quickly even on standby or powered off, then you might have a faulty battery, and it will need to be replaced.
Faulty Charger
If your device is plugged into the AC charger and doesn't seem to gain any battery charge or keeps losing charge, then you might have a faulty charger. If you connect your device to a computer with the USB cable and it charges, then you know you need to replace your AC charger.
Device Shuts Off/Freezes at Random
Device stops working or crashes randomly, requiring you to power it on again.
Too Many Apps/Processes Running
If your device is crashing or freezing at random, there might be too many apps or processes working. When there are too many actions trying to be performed by the device, it will appear to freeze or stutter and will be unresponsive to input. Be sure to stop all apps, processes and connections that are being unused to free up RAM and help prevent freezing.
Device is Overheating
If your device seems abnormally hot in your hands or lap when it's in use, or powers down when it does this, then your device is overheating. This is a safety feature in modern CPU's that aims to prevent permanent damage to the processor. If your device powers down when too hot, let it sit for 15 minutes and power it on again, making sure to close down unnecessary apps and connections to reduce heat. If the device continues to overheat, then replacing the thermal compound on the CPU would be the next step.
Device is Unresponsive
Your device is unresponsive to any form of touch capabilities
Device is Extremely Slow
If the device powers on but is almost completely unresponsive, then a factory data reset will need to be performed. Navigate to Home>Settings>Personal>Backup & Reset then perform a Factory Data Reset. If that doesn't work, then follow the instructions to perform a hard reset.
Hard Reset
To hard reset your Visual Land Tablet, you need to follow the instructions below carefully.
1. Turn off the tablet.
2. Press and Hold Volume Up and Power button at the same time.
3. Keep holding the buttons till you see the start up screen.
4. Press Volume up five times when you see the android with an exclamation to reveal the recovery menu.
5. Since touch screen doesn`t work on this mode use Volume and down to move on the menu and power button to select.
6. Select Wipe Data/Factory Reset.
7. Select Yes- Delete all user data.
8. After the wiping select Reboot System Now.
Cameras are Not Working
Either your front or rear facing cameras are not taking pictures or are taking extremely dark photos
Front Camera is Too Dark
If the front camera is too dark, then there can be something blocking the view of the camera or the camera is receiving too little exposure. Remove any blockages and make sure that you are in a well lit area, making sure not to obstruct the camera.
Rear Camera is Not Taking Photos
If the rear camera is not taking photos, or the device is not recognizing it, then there could be a fault in the camera housing. The camera could be disconnected from the motherboard and would need to be reconnected, or the housing itself could be damaged and will need to be replaced.
Equipo
Eastern Washington University, Team 2-1, Matresse Spring 2015 Miembro de Eastern Washington University, Team 2-1, Matresse Spring 2015
EWU-MATRESSE-S15S2G1
3 Miembros
12 Guías creadas
123 comentarios
Mine freezes and I have YouTube and castle clash as the only downloaded apps
That one RABBIT - Contestar
disable some of the built in apps that you don't use
Lorrie Nolen -
What to do when Volume key for navigation won't work on recovery menu??? Help
Need your help - Contestar
Power off not working
Linda Montague -
I need help . I have the same issue .. on reboot menu the curser just keeps moving to the three optons . Not allowing me to select any of the options and than screen goes black again after a few seconds .. than reboot menu comes up again .. same thing it just keeps doing this .. i can't even just turn it off all together now wat do ji do
Mick -
Need to replace charger. Where can I get a charger?
djsergio115cruz - Contestar
Need a new charger, where can I get one?
djsergio115cruz - Contestar
When I plug in the charger to the device, the green light (charging) does not turn on. The device does not seem seem to be charging. I tried the AC and USB-to-computer connections. Either of the two works. I also tried the chargers on other devices and they work fine. Is my battery on the tablet completely bad? or is the connector plug-in on the tablet bad?
Gerardo Balderas - Contestar
What do I do if my tablet won't do the hard reset
Jaqwon Marshall - Contestar
Did u find out wat to do I'm having the same problem
Mary A Galey -
My sound keeps skipping when I'm on YouTube I'm on my prestige 10se
FaZe Mason - Contestar
Disable some of the built in apps that you don't use
Lorrie Nolen -
touch screen not working and when hooked to the keyboard .keyboard works but %#*@ thing won't leave the welcome screen.have reset and still nothing can anybody help?
chris allen - Contestar
Were you ever able to fix this problem, mine is doing the same thing, I cant seem to find a solution. donhorton64@gmail.com
Donny Horton -
I was about to watch a video in my gallery and it froze before i could even play it. It will not let me do anything not even SHUT IT OFF by holding the power button, volume button NOTHING IS WORKING im hoping the battery dies so that i am able to restart it but it seems to NOT WANT TOOOO die as soon as it usually does ... SOMEONE PLEASE HELP !
Leen Sanchhh - Contestar
It want connect to my wifi says no wifi found
mike perkins - Contestar
The recovery menu won't come up its stuck on the Droid does anyone no eat to do
Mary A Galey - Contestar
Did you ever get it fixed
Jana Crabtree -
Sorry meant wat to do
Mary A Galey - Contestar
The ear phone indicator in the upper right corner won't shut off and I can't use the speakers. Can anyone help out. Thanks.
Chuck - Contestar
How can I remove a gmail account. If you do not let me go anywhere. I forgot my account and password. What I can do ? I already rebooted it
Pam Gv - Contestar
Go to setting/apps/click on gmail and delete data
Lorrie Nolen -
I have the same problem did you fix yours
Arthur Hernandez -
My tablet Visual Land Prestige Prime 10ES freezes up on YouTube movie when watching it or when playing games or when you're on Facebook at times it turns off. Ronley Kydd, what should I do when this happens.
Ronley Kydd - Contestar
disable built in apps that you don't use. You can disable visual land and it runs much faster
Lorrie Nolen -
After I done the hard reset, the screen went black. I pressed the power button and nothing happened. I then turned the unit back on and now after it starts to get to the start up screen, it says shutting down and turns off. What is suggested now? Please help. Thanks!
Minnie J. Cox - Contestar
crap toss it in the trash
robertgleason -
junk...and no help from the importer
robertgleason -
a piece of ....
robertgleason -
The keyboard won't pop up no matter what I try. Would the hard reset fix this?
rednsassie2001 - Contestar
I had this problem until I disabled visual land
Lorrie Nolen -
So I reset it again and now I'm stuck on a blue screen that's saying just a sec but it's been stuck on this screen for almost 30 mins now..wtf?? How long is a second to them/ y'all? This is ridiculous
Jacky Faulk - Contestar
My tablet constantly has the recording icon up to that just says it's recording with how long and I am not doing anything that requires it to be recording. Usually it does recording after I reset it but I was wondering what is doing. Google isn't helping.
Sid Franz - Contestar
I Don't remember the email i set up the tablet with so i can i get around this to set up a new email any one?
Ashley Martinez - Contestar
I have the same problem did you figure anything out
Arthur Hernandez -
what can I do when hard reset will not work
dakota32007 - Contestar
Tablet won't give a shut off option,. Its stuck in loading apps stage after being turned on. I shut it down manually and restated, now the shutter won't open on main screen. So restarted again since there's still no reboot option, and it will either stick on the prestige screen or the loading apps, but never reboots properly. This is the 2 nd one in less than 6 mo. The 1st one never came off optimising now this ones not cooperating. So how do I get it to reboot to do a factory reset when none of your options work? Smack it against a concrete wall perhaps? Its a shame when a fixed income household relays on you companies to bring us up to date but make a item so poorly they don't last 6 mo! It has nothing on it but what it came with, never used the camera, no photos stored, no apps except what it came with and it can't even handle those! I'm not mad, but I am very very disappointed!!!!!
Not a rocket scientist - Contestar
Dis is my same problem please help…..
Nirmal Bickharie -
I've got one about 3 years ago and it nt never has came on
Makayla spruill - Contestar
The shutdown option doesn't work, will only restart after selecting shutdown. Tried a factory reset and it still only reboots when selecting shutdown. Any help would be greatly appreciated.
Dave M - Contestar
Don't ask Visual Land anything, they are bunch of a.holes, never respond, their feedback is a total waste of time. I sent the same message on the their feedback, of course, no response.
tom o'd - Contestar
You tube is saying connection lost touch to retry but it never works .
any suggestions ?
bect 92017
Sewbug - Contestar
Does anybody reply?
Sewbug
Sewbug - Contestar
My tablet keeps saying optimizing app on the screen n it wont let me do anything need it
chad - Contestar
My tablet keeps saying optimizing app on the screen n it wont let me do anything need it fix
chad - Contestar
All the apps crash not responding any ideas?
Blaze187 - Contestar
Mine freezes and turns off constantly. What a piece of crap. Waste of money.
Bonnie - Contestar
Mine freezes and turns off constantly. Piece of crap, waste of money. Dont buy one.
Bonnie - Contestar
my Tablet is stuck in the reboot loop how do i fix it.
JCUBED3 - Contestar
Can't reboot
My money mine 56* -
after factory reset the 10es is slow in response. takes a few minutes just to load google play to get updates. any ideas? fully charged. factory apps, factory settings. still slow
Paul - Contestar
Won’t connect to WiFi Authencation Problem.
Shawn Thacker - Contestar
I just purchased mine and it won’t even turn on what a rip off
Debby D - Contestar
Did you fully charge it for 10 hours firts?
Iken do the long press on start button until you see siart up logo.
Try this.
I hope it helps you :)
jefhern -
Hi, I can’t seem to get the prestige tablet 10se to set my email I can’t remember my old password or recovery email, when i put it in, it just says can’t do anything, ive did the reset five times
saleemah - Contestar
I can't bypass email and I've did all things
saleemah - Contestar
Like I've reset wiped data and reboot but can't get in. I don't remember the old email and my new email isn't
saleemah - Contestar
I did the hard reset and i still can use the touch screen on my tablet what do i do?
Emy Rodgers - Contestar
My tablet overheats and the screen blinks off and on when you try to use it. Visual land did not respond so I filed a report 2 months ago with the BBB they did respond to them and stated this warranty covered all issues I was having but I submitted proof of purchase to them and the BBB that forwarded to them as well. They will not respond to either of now
Dawn Cox - Contestar
My start up sceen is flashing on off
sawsplus0 - Contestar
My mother-in-law’s tablet won’t connect to her wi-fi. Her Roku connects; phones connect; other tablets connect. But this Visual Land tablet gets a “connection failure” error on every attempt.
Anthony Billings - Contestar
I forgot finger pattern. I’ve tried all my current patterns on my phones, still I can’t get it correct.
Any Ideas how to solve this problem?
Thank you!
jefhern - Contestar
I tried to hard reset it and now it froozed on recovery
Gabriela Hernandez-De La O - Contestar
I really need help
Gabriela Hernandez-De La O - Contestar
My tablet stopped about a month ago connecting to the play store thru my hotspot..it always worked before. It says i have full strenght and that im connected but i only get a white screen when i go to the play store. Does anyone know what happened or how to fix this problem?
Paula Saul - Contestar
Not happy used this tablet for a month and after that the battery will no longer charge. What a shame I liked this tablet and can't get nor change a battery in it… Won't buy anouther!
Tracy L Massie - Contestar
My tablet is broken where you plug in charger want to get it fixed. I bought it from Fingerhut so don't know where to get it fixed but enjoy this tablet. Can you help please?
Thank You. Rhonda Stone
rhondas5angels45 - Contestar
Will not repond! Will not turn off after reset the whole thing! Had problems with it ever since I had it!
cherryblossomtimes - Contestar
I've tried it won't let me do anything
Missie Gossett - Contestar
Mine is showing the start up screen and then black
ralphwoodson - Contestar
My device keeps overheating and rebooting device is less than 6 months I call tech support did reset removed all apps.except factory apps what can I do about a fix.I need help it overheats often.
Beverly Brown - Contestar
I have authentication problem. What do I needto do
Johanna Johnson - Contestar
I cannot get into any of the apps. It sits for five minutes trying to connect and then says unable to connect do you want to retry. I hit retry and a cycle starts over again
Shannon Johnson - Contestar
My tablet model is 7q at first it wouldn’t turn on, but when it did only the left of the touch screen was working. Does anyone know how to fix it without replacing it? Thanks
Anastasia Oporto - Contestar
long shot….elite 10q, ate my photos. Is there software or a way to to recover other that disk digger? I need them larger than a thumbnail thanks
fallinangel405 - Contestar
It has a good connection with wifi , but won't load pages. Says it has a back connection. How can we fix this?
Melinda Bowen - Contestar
My tab comes on in opering app shut off comes back on
Nirmal Bickharie - Contestar
I need replace motherboard
ganger banger - Contestar
I can't connect my Visual Land tablet to the home Wi-Fi it only connects to my Wi-Fi on my phone when I first got this tablet is connected to the home Wi-Fi or not I don't know why it doesn't know cuz I don't want to use up all my data on my phone. I'll press the Wi-Fi thing on the phone to connect it to the Wi-Fi and I get it'll stay saved and then when I pushed connect it'll say go from connect back to saved and then my Wi-Fi is a 5G Wi-Fi at home and this only goes up to a to G what in the world is really going on thank you
trinity112003 - Contestar
My visual land prestige elite 10 inch tablet will not come on even after charging. What can I do?
Debbie Gaskin - Contestar
Y does is the title screen keep blinking but not turning on
Krystal - Contestar
Where can I get a new charger for mine I order one off Walmart it was an Android one that’s supposed to be design to charge a premier but it’s not working so I’m trying to see if it’s my tablet or I need the ac adapter charger
keyanna.washington24 - Contestar
Where can I buy a battery?
Angela Aguirre - Contestar
I have one that won't reset or do anything fully charged comes on does nothing any suggestions
Tim Crawford - Contestar
I turned the brightness all the way down on accident and now it won't show me the screen what do I do?!?
cOoKiE_CrUmBs _ - Contestar
I turned the screen brightness down to far and it went black and when I try to turn it on it just flashes and goes black again what do I do?!??
cOoKiE_CrUmBs _ - Contestar
Found this tablet after several months. Now I cannot remember the pattern to unlock tablet. I have tried your instructions for a hard reset, however holding down volume and power button only results on a black screen no matter how long you hold them down. Now what?
His Kid - Contestar
my prestige prime 10se visual land …when try to hard reset there is no android on screen cand any one with this problem email me how to reset my prestige prime 10se thank you
blackmtoscha@gmail.com
toscha blackmen - Contestar
Does this tablet take a sim card?
Terry Hunter - Contestar
How much does a battery cost?
scofieldvivienne19 - Contestar
I have tried many of adaptors but nor of them is working , which one is the right one to use ?
Frankie Middlebrooks - Contestar
Mine wont connect to the internet
Tawnya Gomez - Contestar
No sound from tablet, also Bluetooth not finding devices
Sean Taylor - Contestar
How to reset when you have screen lock and forget password and can't get to turn on
cartersdc687 - Contestar
How much does it cost to replace the battery?
Vivienne Y Scofield - Contestar
I dropped my tablet. The on off button popped out along with the one beside it. I got in touch with visual and was told to do specific things. My daughter bought the tablet and so far has not given me any info required. I have two pictures ready but no other. All I need is the two pieces and my granddaughter says she can put them back in. Its a Prestige elite 10. Can_ would you please help me out. Its been since January, was a Christmas gift and I can't use it and she's upset patrici stonkud. Please answer to my name Patricia stknkus. And my pennigmatic@yahoo.com. if you would please. I'm getting desperate for the tablet for a number of reasons most of which are my daughter and wanting to start a business without which not having some kind of computer is a recipe for disaster these days thank you for your consideration e rat I on.
pennigmatic - Contestar
So just got the elite prestige 10 land vision. Keeps making buzzing noise any ideas? Anyone
bmnixon51 - Contestar
This is Ms. MITCHELL my tablet won't take a charge or power up! I need to know where can I take it to be fixed or your address so I can send it to you for repair
Cathy Mitchell - Contestar
After i did a hard reboost it wont let me add google keeps saying try later
Bg Earls - Contestar
where do i find the battery
Charles D Truss - Contestar
My tablet won't accept my internet just days it authenticating and then just says saved and I go to see and it continues to say I have no internet
Margarita Galindo - Contestar
Will not accept my internet I go put it in and it says authenticating and then says saved I go to my tablet days I have no internet
Margarita Galindo - Contestar
My book case keyboard is not working
Norma Ernest - Contestar
Can the hard reset make the battery charge better
John Reel - Contestar
Visual land update from current version v2.1rc3 to latest version of visual land not possible please update
Vikas Singh - Contestar
On mine it says the process google has stopped working something like that but I am attempting to factory reset Help
Leslie Johnson - Contestar
Does it take a standard micro USB charger
hewittleebilly69 - Contestar
Mine has shaking lines across the screen
Jane CH (Jana) - Contestar
The red light will not turn off
Leangel - Contestar
I see a red light near charger port that popped on and won't go out and it's not turning on either. I don't use often so it couldn't be overuse.
Marsha Jones - Contestar
Mine wont charge. At all. No matter what I do it will not charge. For days it was charging very slow. Saying things like 3 days until full???? Whst do i do? I'm a writer my work is on there
Alicia Treadway - Contestar
Mine say drive is not responding
Sanjuanita Trevino - Contestar
Mine keeps telling me drive not responding. It say it to all apps
Sanjuanita Trevino - Contestar
My tablet is rest and won't go to it's table of contents
How do I fix
Glen R Wallis - Contestar
at random instead of waiting to reconnect my 10qd reboots every time it drops it's wifi connection, even if it is just for seconds! does anybody know what is wrong or how to fix it?
MR Short's - Contestar
i cracked my screen and now part of it is unresponsive help!!
Braedon - Contestar
Won't update and won't let me access any thing
Colten Anderson - Contestar
power button jammed by fall, how do i fix it?
RandomRaisins - Contestar
i am old and have no idea how to set up the tablet
carol dries - Contestar
These tablets are garbage. This manufacturer uses the cheapest components ever. Tablet is literally a month old and stopped charging. Do not buy this brand of tablet. Biggest waste of money I've ever dealt with.
Matt M - Contestar
My tablet Prestige Elite 10QL will not connect to wifi. Everyone's else phone and computer is connecting to the wifi but my tablet isn't. I type in the password and it goes straight to save but I'm not connected. I already did a factory reset and changed the date. Nothing works.
Marie Wage - Contestar
I'm at boot mode I selected fastboot mode Mode 1 now what
My money mine 56* - Contestar
How do I get passed the gmail acct at start up I don't remember password
Arthur Hernandez - Contestar