- My Netbook Will Not Charge The Battery
- My Netbook Will Not Start Or Display is Blank
- My A/C Adapter Or Power Cord Is Damaged
- My Battery No Longer Holds A Charge
- My Netbook Will Not Connect To The Internet
- Keyboard Is Not Responsive
- Single Or Many Keys Are Not Functioning
- Webcam Malfunctions
- Speaker Issues
- For All Other Issues, Contact Toshiba Support Here:
My Netbook Will Not Charge The Battery
No matter what you do, your netbook will not charge.
Faulty Electric Outlet
Make sure that the outlet that you are plugging your netbook into is functional. The netbook will not charge if it is not connected to a viable source of electricity.
Wrong Or Damaged A/C Adapter Or Power Cord
Make sure that the output values on the back of the AC adapter body match the input values on the back of your netbook (located near the serial barcode). If these values do not match, the battery will not be properly charged.
If the A/C adapter or power cord is damaged, then the netbook is not capable of being charged. You will need to buy a new one.
Note: Before taking your netbook apart, it would be worthwhile to try to turn it on by holding down the power button.
Broken Power Indicator Light
If the power indicator light does not glow green, then the netbook is not receiving charge from the charger. If this is the case, you will need to remove the battery and clean the contacts*, reinstall the battery, and charge for 12 hours before attempting to turn it on.
If the power indicator does glow green, but you are still not receiving power, you will need to replace the battery.
*Upon battery removal, there will be 4 metal tabs where the battery meets the computer body, ensure that these contacts are free from residue or other objects.
Battery Needs to be Cleaned or Replaced
View Repair Guide here.
My Netbook Will Not Start Or Display is Blank
Despite your best efforts, the display will not light up, and it appears that the netbook will not turn on.
Faulty Charging Capabilities
Use the above steps to see if your netbook has power. If the battery is dead and it is not receiving power, then it will not turn on, no matter what you do unless you replace the damaged cords.
Toshiba Splash Screen Does Not Display
You will need repairs, which may or may not be covered over your warranty.
Operating System Does Not Start
Turn your netbook off, disconnect everything, and plug it into a working outlet. Then turn it on while holding F2 until the Firmware Page appears. If this page does not appear, then your netbook will need repairs.
If the firmware does not recognize your hard drive, you will need to purchase and install a new hard drive. Otherwise, reset the firmware to defaults and the Secure Boot Mode.
If your netbook display still does not work properly, you will need to complete a system recovery. After this step, if the netbook display is not working properly, you will need to replace your hard drive.
Hard drive replacement and system recovery are both covered in the User Guide at the bottom of this page.
My A/C Adapter Or Power Cord Is Damaged
There is some sort of damage to the A/C adapter or power cord to the extent that your netbook will not charge.
Damaged A/C Adapter
You will need to purchase a new A/C adapter
Damaged Power Cord
You will need to purchase a new power cord.
My Battery No Longer Holds A Charge
The battery will not hold a charge for a long period of time.
You will need to purchase a new battery. Replacement guide can be found here.
My Netbook Will Not Connect To The Internet
Even after multiple attempts, your netbook refuses to connect to the internet.
Bad Wireless Network
It is possible that there is a problem with the wireless network. Check to see if other devices can connect to the network. If other devices cannot, then the problem is your wireless connection. Contact your wireless provider to address the issue.
If other devices can connect, the problem could be with your netbook.
Check all the ethernet connections between the router and the modem. It is possible that loose or damaged wires are causing the network to appear unavailable.
If all of the wires are securely attached and in working condition, and you have determined that the problem is not with your netbook, you should contact your network provider.
Keyboard Is Not Responsive
The keyboard assembly is not responding .
Multiple Keys Are Not Responding
Make sure that the outlet that you are plugging your netbook into is functional. The netbook will not charge if it is not connected to a viable source of electricity. Replace the keyboard here or individual keys here
Single Or Many Keys Are Not Functioning
The keys are either sticking or not functioning properly.
Carefully check that there is no debris under the keys that are not functioning. This can be done by carefully removing the non-operational key for inspection. Clean the keyboard if necessary of residue. Reinstall the key and check to see if operational. If cleaning does not work, then the laptop will need minor repairs. Replace the keyboard here or individual keys here
Webcam doesn't connect when prompted.
Access Webcam for Replacement or Maintenance
Repair Guide for Webcam can be found here
Audio from the computer is broken or missing.
Speaker Replacement Guide can be found here
For All Other Issues, Contact Toshiba Support Here:
Also, call Toshiba Support toll free at (800) 457-7777.