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Sony Cyber-shot DSC-T500 Troubleshooting

Released September 15, 2008, The Sony Cyber-Shot DSC-T500 camera is part of the T series of models in the Sony Cyber-Shot family. The T series in general is a very large collection of cameras. They are all designed to be slim and include touch screens. The DSC-T500 is able to record 720p HD movies.

Will Not Power On

I press the power button, but nothing happens.

First ensure that the battery is fully charged. Then insert the battery back correctly. If the battery will not hold a charge, replace the battery, preferably with a Sony NP-BD1.

Can’t insert battery

The battery will not go in no matter how much you try.

Dirt in the compartment

There may be dirt or some other type of residue lodged inside the battery compartment. Try shining a light inside to look for anything that could block the path of the battery. Try using something thin and pointy such as a toothpick to remove anything that may be lodged inside.

Inserting it incorrectly.

It is possible that you may be attempting to insert the battery incorrectly. See our battery replacement guide to make sure you are inserting it the right way.

The camera turns off suddenly

While trying to use the camera, it shuts off unexpectedly without pressing the power button

The camera was idle for too long

If the camera was left on and you did not interact with it for a few minutes, it will shut off to prevent draining the battery while not being used. Try turning it on again. If the problem persists or it won’t turn on at all, continue reading.

The battery is drained

The battery could have simply drained and needs a recharge. Charge it for a few hours and then try turning it on again.

The battery is no longer good

The battery could be worn out and is no longer useable. If this is the case, get a hold of a new battery and use the battery replacement guide if necessary.

LCD screen isn’t working properly

Nothing is showing up on the screen, or the image is distorted

The camera is off

If there is just a black screen, the camera could just be turned off. Try powering it on and if the problem continues, keep reading.

The LCD screen is broken

The screen could be broken or defective and needs to be replaced. Follow our LCD screen replacement guide to resolve this issue.

Camera will not focus

The image is blurry when I try to take a photo

The subject may be too close

Take photos in “Macro On” mode. Make sure to position the lens farther away from the subject than the shortest shooting distance (approximately 8 cm (3 1/4 inches) (W) or 80 cm (31 1/2 inches) (T) from the lens).

If a closer photo is needed change setting to “Close focus enabled” mode and shoot about 1 to 20 cm (13/32 to 7 7/8 inches) from the W side distance.

May be set to the wrong mode

There are settings designed for motion such as Twilight, Landscape, Fireworks mode. If any of these are selected in the Scene Selection when shooting still images, the image may appear blurry.

Ensure the camera is set to “auto focus” (AF) mode. If the “Focus preset” function is selected the camera may have trouble focusing.

The camera may be trying to focus on the center screen

When shooting with the subject at the edge of the frame (or the screen), or when using [Center AF] or [Spot AF], the camera may not focus on a subject at the edge of the frame. Move the image to the center of the screen, press the shutter button half-way down which will lock AF on the subject. You should then be able to move the subject back to the edge of the frame and press the shutter button down completely to capture the image.

Anti-blur function doesn’t work

My photos are still blurry


The anti-blur function may not work when shooting in darker lighting or night time.


Shoot the photo directly after pressing the shutter button halfway down; do not press it fully down right away.

Cannot record images

When I take a picture or video, the camera will not save it

Memory Stick

Check the free available space in the internal memory or “Memory Stick Duo”. If it doesn’t have any space available do one of the following until you can record images:

Delete unwanted photos/images

Use a different compatible memory stick/card

The camera is charging

You can’t record images while charging

The zoom does not work

Camera will not zoom in

Close focus enabled

Make sure that it is not in (close focus enabled) mode because you cannot use the Optical zoom in this mode.

Incorrect mode

Realize that you cannot use the digital zoom when you are making movies.

Depending on the image size you may not be able to use the Smart zoom

Flash does not work

The flash doesn’t go off when I take photos

Incorrect Mode

Make sure that the flash is not set to “Flash forced off”

Set the flash to “Flash forced on” in “Close focus enabled” mode or when the scene selection mode is set to landscape, beach, snow, or hi- speed.

Realize that you cannot use the flash when:

“REC Mode” is set to “Burst” or “Exposure Bracket”

“High sensitivity” mode or “Twilight” mode or “Fireworks” mode is selected in the scene selection

You are making movies

Flash bulb is broken

The bulb will need to be replaced

3 Comentarios

There is noise like running engine and the camera does not show the picture although it works

somqiya - Contestar

The camera has noise like a running engine and it does not display the photo although the camera works

somqiya - Contestar

When camera is switched on it vibrates at a very high speed making photographs all blurred, this is regardless of camera settings

Norman Winters - Contestar

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