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The battery won’t charge and the laptop shuts down
Adapter is not working
If the device is not turning on, or is turning off due to a dead battery, then there might be a problem with your adapter. Plug in your adapter and try turning the laptop on, and if the laptop is still unresponsive then you might have a faulty adapter. Replace the adapter with a new one, and try again, and if the same problem occurs then you are having trouble with the battery of the laptop.
Battery is damaged
If the laptop's battery is dying quickly or not lasting as long as it should, then their might be a problem with either the adapter or the battery. First turn on the laptop and plug in the adapter, then watch the battery icon on the Windows Taskbar. The laptop battery icon should show a charging symbol over the battery. If the battery life is decreasing, this would suggest there is a problem with your charging cable. If this is the case, replace the cable, and try again. If the device is still not charging properly, then there might be a problem with the battery. This would suggest the battery is either old, and no longer holding a charge, or is damaged and needs to be replaced. This guide will help you replace the battery for the samsung series 9, Samsung Series 9 NP900X3A Laptop Battery Replacement.
Problems Saving Files/Programs
Having problems saving or loading files from your internal or external storage device
External Storage Device is not Detected
If your device has issues saving or downloading media or files to an external USB flash drive, your drive might be defective. First, open the search bar on the Start Menu, and type “Device Manager”. In Device Manager, if your storage device, such as a USB flash drive, does not appear under “Storage Devices”, it may be defective, and need to replaced or repaired. Attempt to insert the USB flash drive into a different USB port, or try a different drive.
Internal Hard Drive is Undetected
If you receive an Error “No internal storage device(s) detected.” your Hard Disk Drive, or HDD might have disconnected, or be defective.
Your screen remains black and the laptop wont turn on
If your screen refuses to illuminate after fully opening the laptop try checking if the device is powered on using the power button. If you can confirm the laptop is running, but the screen remains blank, then search for indications of exterrier damage like dents or cracks on both sides of the screen. Oftentimes, a screen issues originate from accidental damage like dropping the device or applying extreme pressure while stored in a bag. If the problem lies internally, then you will need to open the device and run an operations diagnostic to find the problem.
You can use a mini-HDMI cable connected to a working monitor to run a “systems check” through the Samsung Series 9.
If your device is unresponsive and won't turn on, it is possible your RAM may be malfunctioning or defective. Follow this guide to replace RAM. Samsung Series 9 NP900X3A RAM Replacement.
The laptop turn off unexpectedly and without notification
Dirt or Dust in Fan/Vents
The computer may accumulate dust or debris in time, which would cause overheating. This could easily be fixed by using an air canister or air duster to remove the dust from the fans and vents. This guide will help open the panel to find the fan and laptops components to clean Samsung Series 9 NP900X3A Back Panel Replacement.
If your laptop is heating up make sure to position the laptop on a flat, hard surface. This would avoid blocking the vents and allowing the computer to cool down. If your laptop is becoming hotter the more it is being used, try taking a break from the laptop to avoid overeating the internal components.
Memory Card Cannot Be Used/Read
When attempting to access files on your memory card, the process takes longer than expected and/or a notification reading “this card cannot be used” or “this card cannot be read” is visible on your screen
Memory Card Shows Empty Somehow
The memory card shows up empty even though you can be sure there is data on it. Chances are the card has been exposed to a virus or has been infected by malware. As a possible solution, run antivirus software and attempt to access your files again. If the files remain hidden, replacing the component will be the most plausible solution in avoiding this issue from recurring in the future. This guide will help you replace your memory card [enlace de guía no válido]
Memory Card Runs Slowly
You notice your memory card processing data at a much longer rate than when you first acquired the laptop. Attempt to transfer a small amount of data instead to compare speeds. If no change can be observed, you can try formatting the card if haven't already.
You do not hear sound from your laptop speakers, or headphone jack
If the device speakers sound distorted, or do not produce sound at all, the speakers may be defective. To test this, try plugging in a pair of headphones or speaker to the headphone jack, and test the sound.
Headphone Jack Issues
If no sound is coming from the headphone jack, try using a different pair of headphones or a different auxiliary cable. If the problem persists, make sure the headphone jack is not loose, and is properly connected with the body of the laptop. If the headphone jack is loose, it may need to be replaced. This guide will help replace you replace the AUX port Samsung Series 9 NP900X3A USB & Headphone I/O Board Replacement.
If none of the above steps have worked, or do not apply the audio drivers for your laptop may be corrupted or out of date. To download new drivers, go to Samsung’s product page, and follow the installation instructions.