Logitech UE Megaboom Troubleshooting

I press the power button and there is no response.

The device battery might be depleted. If this is the case you will see a red light on the side of your speaker. In order to charge the speaker, connect the speaker to a wall outlet using the cable and adapter it originally came with if available. If original cable and adapter are not available use another set that you have verified can charge a device.

Some users have commented that their device issues were solved by conducting a factory reset.

The steps to conducting a factory reset are as follows

1. Holding down the power and minus buttons
2. Wait for an audible response
3. Attempt to turn on your device

I plug my device into the wall outlet and allow the proper time for it to charge but the device does not seem to hold any charge.

It is possible that either the cable or adapter being used to charge the device no longer are functioning. Try a different combination of micro USB cable and adapter. Allow the device to charge for some time and attempt to turn on your device.

A possibility is that the battery is no longer functioning. If this is the case the battery will need to be replaced. Please look at our battery replacement guide to learn how to accomplish this.

The power light is on but there is no sound coming from the speaker.

The speaker will not be able to play music wirelessly unless it is paired to a Bluetooth device. Make sure the speaker is properly paired to your device (see the "Device Pairing" section below).

The speaker's volume may be set too low to hear. Press the "volume up" button (large plus) on the side of the speaker until sound can be heard.

If the volume on the connected device is not turned up, no sound will be audible from the speaker. Turn the device's media volume up until sound can be heard.

The speaker will only work correctly with a 3-pole auxiliary connector (3.5 mm jack with 3 metal rings). A 4-pole auxiliary connector (with an inline microphone cable, or volume controls) may not work correctly with the speaker. Ensure your auxiliary cable is a 3-pole type, and is not damaged.

My UE Megaboom will not connect to my phone or controller.

Press and hold the Bluetooth pairing button on your speaker until a sound is heard. The pairing button is located near the power button and marked with the Bluetooth symbol and a white dot.

The UE Megaboom only supports being connected to 2 devices simultaneously, and stores pairing with a total of 8 devices.

Please note that the speaker may automatically connect to devices it has been paired with before, make sure to turn Bluetooth off on devices you are not trying to pair to the speaker.

If more than 8 devices have been paired with the device, you may initiate a factory reset to clear the UE Megaboom's device memory, allowing you to pair your new device.

Pairing can be unreliable if the speaker and device are too far apart from each other. Move device you are trying to pair closer to the speaker, ideally within one or two feet.

Some users have commented that their device issues were solved by conducting a factory reset on their device.

The steps to conducting a factory reset are as follows

1. Holding down the power and minus buttons
2. Wait for an audible response
3. Attempt to turn on your device

When I plug the cable into the auxiliary port it doesn't seem to work.

The UE Megaboom was designed to be used with a 3-pole (non-microphone or inline remote cable) auxiliary connector.

Do not use a 4-pole (with inline microphone) cable, or you may experience problems with sound.

Plug the 3-pole 3.5mm auxiliary cable into the speaker and check to see that the sound is turned up on both the device and the speaker.

It is possible that an object could be blocking the auxiliary port and preventing it from making an electrical connection with the cable. Make sure there is nothing inside of the port obstructing the connection.

Check your auxiliary cord, the problem may be with that and not the port.

The battery runs out of charge faster than normal.

The UE Megaboom Speaker is advertised to have a battery life of 20 hours. But actual battery life may vary with use, settings, and environmental conditions. It is possible that the way you are using the speaker is too strenuous and is depleting the battery faster than expected.

A possibility is that the battery is no longer functioning. If this is the case the battery will need to be replaced. Please look at our battery replacement guide to learn how to accomplish this.

If you wish to keep track of your charge status press your speaker's 'plus' and 'minus' buttons at the same time. An audio message will play telling you the battery level.

You can change the language of the message from within the settings of the app.