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Lenovo Yoga 710-15IKB Troubleshooting
This troubleshooting page will help you diagnose problems with the Lenovo Yoga 15IKB.
Excessively Loud Fans
Under normal or low usage, your Lenovo Yoga 710-15IKB fans are loud or make a grinding sound.
Open Background Programs
Your device may be running background programs that cause an intern temperature rise. To close these programs, open Task Manager through the start menu. Check for any processes that you are not currently using. Click “End Task” on non-essential programs.
If your Lenovo Yoga 710-15IKB fans grind or scrape, you may have defective hardware that needs to be replaced.
Under normal or low usage, your Lenovo Yoga 710-15IKB gets too hot, or shuts down while in use.
Dust in Vents or Fans
To get rid of dust in your device, unscrew the panel on the bottom of your computer. Use a compressed air duster to carefully blow dust off both the interior of the device and the vents themselves.
Inadequate Thermal Paste
The thermal paste on the heat sinks for your Lenovo Yoga 710-15IKB fans may have been insufficiently or inaccurately placed. To fix this, remove original thermal paste and replace with a small bead of new paste. Line up the heat sink with its original placement and screw it back into place.
If your Lenovo Yoga 710-15IKB is running hotter than usual, your BIOS may need to be updated. To update your BIOS, go to this site and select the appropriate download based on your operating system.
Device Will Not Charge
Your laptop will not maintain a charge.
If your computer does not charge, gives a false charge reading, or shuts off when removed from the charging cable, you may need to replace the battery.
SSD Drive Inaccessability
If you cannot access certain portions of your Lenovo Yoga 710-151KB’s hard drive or you receive notification that there has been hard drive failure.
Data Corrupted or Fragmented
Viruses and malware can cause data fragmentation and corruption on your Lenovo Yoga 710-151KB’s SSD drive. On Solid State Drives this should not cause loss of data and running defragmentation software will cause further damage. Running an antivirus scan may prevent further fragmentation and corruption.
The SSD in your Lenovo Yoga 710-151KB may fail entirely as result of physical damage (water, heat, impact, etc.). If this occurs, you will need to replace the drive. You can do so by removing the screws on the rear panel, removing the panel, unlatching the drive harness, and installing the new drive through those same steps. Upon completion you will need to install a copy of windows from a flash or external drive and format the SSD.
Screen is Black
The screen on your Lenovo Yoga 710-151KB remains black upon powering on the device, it is cracked, the touch input no longer functions, or a series of multicolored lines have appeared on-screen.
Nothing Displays on Screen
If your Lenovo Yoga 710-151KB’s screen remains black upon powering on it may just be that the screen is disabled or it is in projector mode. To reenable the screen, press one of the fn keys and then press f2, this should change the display mode. If that does not fix the issue, ensure that the device is powered on and hold down the windows key while pressing the p key twice.
An altogether broken screen on your Lenovo Yoga 710-151KB will require that you replace the digitizer and wiring harness. To do this you will need to remove the bottom panel of the device’s base, as well as disassemble the screen assembly. To remove the bottom panel you will need to remove the screws placed around the edges. To disassemble the screen you will need to heat the edges and pry very carefully around the edges until the lens and digitizer come free.
Touch Input Not Registering Properly
The touch screen on your Lenovo Yoga 710-151KB may fail to properly read inputs or start registering “ghost inputs.” If this occurs you will need to check for a driver update. If there is no update, you may need to uninstall the drivers for the touch component and restart the device so it performs a fresh install of the drivers.
Keyboard Keys Do Not Register
The keyboard on your Lenovo Yoga 710-15IKB is unresponsive or just some of the keys are not working.
Some Keys are Working, Others Are Not
If some of the keys on your Lenovo Yoga 710-151KB’s keyboard are not working while other keys are, you may have to clean debris that has been caught around and under them. Use a compressed air duster to dislodge the debris.
None of the Keys Are Responding
If all the keys on your Lenovo Yoga 710-151KB’s keyboard are unresponsive, you may have a software or driver issue, and restarting your laptop could resolve it. If shutting down using the start menu is not working, press and hold the power button for 5 to 15 seconds to force it to shut down, then power it back on again.
Trackpad Does Not Register Input
The trackpad on your Lenovo Yoga 710-15IKB is unresponsive: a cursor won’t show up on the screen, your trackpad shortcuts are not working, or it has stopped working completely.
Cursor is Frozen On Screen
If your cursor is frozen and does not move or respond when you touch the trackpad, it is possible you have temporarily disabled the trackpad. Reenable your trackpad by pressing the function (FN) key and F8 simultaneously. This action will reenable your trackpad. If the keyboard shortcut does not work, then you may have to reenable your trackpad with BIOs update. To update your BIOS, go to this site and select the appropriate download based on your operating system.
If you do not like the speed your cursor moves while using the trackpad, you may want to change the sensitivity on your trackpad. Under-sensitive trackpads are often indicated by requiring more pressure on the trackpad to get the cursor to move. Oversensitive trackpads are often indicated by fast responses and large cursor movements that happen after putting little to no pressure on the trackpad.
To change the sensitivity of the trackpad, find the “Mouse” option in your control panel. A new window will appear with several tab-options. Choose the tab that says “UltraNav.” Underneath “Touchpad,” click on the “Settings” button. A pop-up screen will appear with a menu on the left side. In that menu, expand the list under “Pointing,” and select touch sensitivity. To your right, a sliding scale bar will appear; this scale ranges from “Light Touch” to “Heavy Touch.” Adjust this scale until you find the trackpad sensitivity suited for you.
Trackpad is Completely Unresponsive, Broken, or had Significant Liquids on it.
If your trackpad still does not work, or if it appears broken or damaged in any way, you may need to replace your trackpad.