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Uneven Heating
Food being prepared is cooking unevenly due to temperature differences of the heating surfaces.
Warped Plates
You must ensure that the cooking plates are making contact with the heating coils. If they are not there could be two reasons: (1) It may be that the cooking surfaces are not properly secured and they may have moved during use. This will be an easy fix. Just remove the surfaces and reattach them correctly; make sure that the heating plates are secured by a metal clip on either side of the device. (2) If the problem persists, check that the heating plates are not visibly warped; if so, they must be replaced. Refer to repair guide on the device page to ensure proper replacement.
Heating Coil Deformation
If plates are making contact with coils and the plates are not visibly warped, heating coils will need to be replaced. Refer to repair guide on the device page.
Pieces Fell Off/ Broke
Certain pieces have broken and are no longer attached to the correct spots on the griddler.
Re-Attachable Pieces
Check that the pieces are re-attachable. If it was one or both of the cooking surfaces that fell off see if it was just a case of them not being secured properly. If not, refer to repair guide on the device page.
Griddler Shuts Off
The griddler turns off unexpectedly while in use.
Power Cord Plugged In
Check that the power cord is plugged into a working outlet. Also, make sure that the device has a polarized plug, meaning it will only fit in the outlet one way. You should try to flip the plug and see if flipping it works while ensuring that you are using a working outlet. If this does not fix the problem it must be a problem listed below.
Overheating
If the device shut off during use the griddler may have overheated. Allow the griddler to cool down and try turning on unit again. The unit should then be able to be used normally.
Power Cord Damage
Check for damage to power cord; if damage is apparent the power cord will need replacing. If it is the wall plug that is broken, refer to this guide! Otherwise, refer to iFixit guide to fix a power cord damaged in another area.
Damaged Cooking Surfaces
The cooking surface has been damaged and is chipping or peeling.
Cooking Surfaces Peeled
Cooking surfaces are peeling off and cannot be used. Luckily, because these plates are removable, you can easily replace them here!
Indication Light Remains Off When in Use
The indication light does not turn on even when the griddler is being used.
Power Cord Plugged In
Check power cord is plugged in to a working outlet and griddler is actually on. Also, try flipping the plug because it is a polarized plug and will only work when plugged in the correct manner. If not it must be issue listed below.
Light Bulb Burnt Out
The light bulb has burnt out and needs replacing. Refer to repair guide on the device page.
Equipo
Cal Poly, Team 1-12, Maness Spring 2016 Miembro de Cal Poly, Team 1-12, Maness Spring 2016
CPSU-MANESS-S16S1G12
4 Miembros
6 Guías creadas
23 comentarios
all lights on but does not heat up
hpattyshado - Contestar
Same as hpattyshado above.... all switches and indicator lights operate normally but there's no heat, top or bottom. I've tried to troubleshoot but Cuisinart doesn't make it easy. It's almost as if there's a problem with a fuse or overload cut off switch but I can't find one. I paid full exorbitant price for this appliance instead of the far less expensive competing brands... sometimes you don't get what you pay for!
Richard Earl - Contestar
Mine starts out fine - then I turn back a few minutes later and it is off. I can get the lights/unit to start heatings gain if I turn the knobs just right - any idea if it would be the knob springs or something else?
Stacy - Contestar
My grill light comes on but never the panini light.
What's up with that
Knob turned to pannini
Donna Spronk - Contestar
I seem to have an issue with my griddle, it keeps tripping the rcd, I wondered if this is maybe a faulty circuit board. Does anyone know how long the warranty is for, I have only used this thing 4-5 times at the most
John - Contestar
hi John, have you sort out your problem with your Griddler? I have the same problem. Was hoping you had found the solution or the reason for it?
Ida Ismail-Pratt -
same as hpattyshado and Richard Earl lights on but no heat on either grill. this happens just after a month of usage…
Melanie King - Contestar
No warpage, plates are flat, true, and in contact with heat elements. Uneven heat is getting worse. I do need a new boat anchor though.
rcm 999 - Contestar
My hinge broke. It’s a minor inconvenience, but I would like to be able to fix this. Any tips or ideas?
nosliwec - Contestar
My new griddler stayed boxed and unused for several years. A year or so ago I started using it and within weeks the two plastic clips that hold the top plate in place on the sides had broken and come off. Now the plate won’t stay in place at all, and I can’t figure out a fix or where to find replacements. Ideas?
Lonna Stoltzfus - Contestar
Rear waffles don't cook as well as front row. Please comment with advice. Thank you.
CJ Mcpherson-Heaney - Contestar
Top plate gets burning hot when only the bottom switch is turned on. No way to turn off, have to unplug it. Ideas? Chuck it?
David Anderson - Contestar
I got mine for Mother’s Day I used it once to grill chicken cutlets to make panini sandwiches and after it cooked all the cutlets then it didn’t want to heat again for the panini sandwiches should I send it back
magpie_1957 - Contestar
If it’s brand new and it’s not working, I would certainly return it for a new unit. But I would try it again, see what it does.
David Anderson -
I have the deluxe model, and it had been great until recently. Suddenly, one or both plates will stay hot once turned off, or get hot when only the other plate is turned on. Only solution is to pull the plug. This sounds dangerous. Can it be fixed easily? (i.e. for less than the cost of a new unit?)
David Anderson - Contestar
hi my grill wont power on or get hot not matter what i do what can it be
thesuper330 - Contestar
One of my family members put the plates on backwards. Now the bottom is attached to the upper and I can’t seem to detach- Any suggestions?
maribeth.wasmund - Contestar
Can you replace the hinge release lever or do you need to replace the entire handle?
Jim Stinson - Contestar
seevango - Contestar
Meat, such as pork chops, salmon, and steak is sticking to the top griller plate. Should I reclean and then “season” with oil like frying pans.
John Milton - Contestar
Slide button to open unit flat has broken off. Can this be repaired?
Scott Jones - Contestar
Love this product, however I cant keet under the cooking plates clean (looks like its burnt on) any suggestions on how to clean without damaging the cooking coils? Winona Baldridge @ winonabaldridge@yahoo.com
winonabaldridge - Contestar
I received this product as a gift and used it every other month. After 2 1/2 years it stopped heating. The center knob light would come on but no heat. I read the warranty section and this product comes with a 3 year warranty. I contacted Cuisinart and they sent a new one. Great customer service. If you don't have your original receipt, look at the label underneath the griddler and it will say the manufactured date. You will have 3 years from that date.
G. Megerdichian - Contestar