Asus G55VW Troubleshooting

An application has frozen and or won't respond to the computer commands.

Open task manager

To open task manager, press Ctrl + Alt + Del on the keyboard. Press task manager on the menu that pops up, and then select the unresponsive application and click "end task".

Power off the computer

If using task manager didn't work, then it might be necessary to shut off the computer and restart it. Hold down the power button for a few seconds and then release it.

The disk drive is not reading the disk that is inserted into it.

Make sure the disk is clean

The disk drive might be working properly, however a dirty or scratched disk might make it difficult for the disk drive to read it. To clean it, use a wet cloth and rub it over the back end of the disk. The, use a dry cloth to dry it out. If that doesn't work, then the disk might be too damaged to read properly or its a hardware error.

Hardware Error

If the disk is still not reading, then it could be hardware error. The computer might need a new disk drive for replacement.

The sound is not displaying through the speakers.

Check the driver

Go to the search bar and type "Device Manager", then hit enter. Once the menu pops up, click on "sounds, video and game controllers" and select your audio drive to check to see if everything is working properly. In that tab , press "update driver" to update driver if necessary. Else, uninstall and reinstall the driver.

Make sure the correct sound device is being used

Type "sound" in the search bar menu and hit enter. In the menu there multiple speakers, find the one that says "default" that has a green check mark besides it. If it is the wrong one, then selected the correct on a hit "set as default."

The device is unable to connect to the internet

Reset the router

Sometimes the internet can be fixed by resetting the router. Do this by holding the reset button on the router for 10 seconds. The WiFi should be back on within a minute or so.