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Acer Aspire V5-552PG-X469 Troubleshooting
This troubleshooting page is designed for the Acer Aspire V5-522PG-X469 laptop. To determine whether this page applies to your device, check the outside of your device for a model number.
Device won’t turn on
The device fails to power on when you press the power button.
Battery is depleted
Charge the battery by plugging in the power cord. Wait a few seconds, and press the power button.
Internal battery is failing to hold a charge
If the device won’t power on despite being plugged in, there may be an issue with the internal battery failing to hold a charge. Follow our guide to replace the battery.
Keyboard won’t work
The device’s keys are not functioning.
Individual keys are broken
If only some of the keys fail to create an input, or if they get stuck when pressed down and cannot be used, you may need to replace individual keys. Use this guide to replace any broken keys on the keyboard.
Keyboard driver is outdated
If the entire keyboard fails to create an input, he keyboard may need updating on its software. Update the software by downloading it from the Acer Aspire main website. Follow this link to the Aspire V5-552PG product support page and click on the "Driver" tab, then select the appropriate driver and click download.
Device is failing to access RAM
You get an error message that you can’t access your random access memory.
RAM slot is loose
A loose RAM slot may prevent the device from accessing random access memory. Follow our guide to repair the RAM slot.
A power surge has damaged the RAM
Power surges can overload circuits and cause damage to components of the computer, including the RAM. It is likely the RAM needs to be replaced, which you can do by following our replacement guide. Using power surge protected extension cords and computer components can prevent this issue in the future.
Device is failing to connect to Wi-Fi
The device is having issues connecting to the internet.
Device is on Airplane Mode
If the device is on Airplane mode, the laptop cannot connect to the internet. Turn off airplane mode by pressing Fn + F3 on the keyboard.
Outdated Router Firmware
If the device is not connecting to the internet it could be a problem with an outdated software. Download the needed drivers from the Acer Aspire main website. Follow this link to the Aspire V5-552PG product support page and click on the "Driver" tab, then select the appropriate driver and click download.
Screen is frozen
The device shows only a non-moving screen.
Too many apps running
The device can freeze up when there are a lot of actions going on at once. Close unused or unresponsive apps via the task manager to fix this. Open the task manager by pressing ctrl + alt + del and selecting Task Manager, then highlight unused apps and click "End task" to close them.
Device is overheated
The device may tend to overheat. Make sure the fan is working, and clean the vents of any dust and debris by using a cotton swab or a pressurized air canister. If the fan is not working, follow our guide to replace it.