8BitDo Ultimate Wired Troubleshooting

If you are having trouble with your controller making inputs that you didn’t make such as moving left, right, up, or down, you could be dealing with a drift stick.

You will have to take off the back 2 plates. There are 4 torx screws, two on each side, you will need to remove these screws. You will then need to pry the front plate off (it is held together by clips). You will see on the joysticks that there are two flathead screws on the top and left side of the joystick. To re-calibrate the joystick you will have to figure out what inputs were involuntarily being made. If it was going up or down then you will have to use the screw on the left side. To adjust for it going up you will turn the screw toward yourself and for down turn it away from yourself. for left and right movements you will be focused on the top screw. To adjust for a right input you will turn the screw left and for a left input, you will turn the screw right.

You will need to go to the XBox Accessories app. Go to the recalibration tool and follow the instructions on your screen.

No sound can be heard even if plugged in.

Try to use a different headset. If there is no additional headset try to plug it into something else to see if the headset works. If the headset works, just not with the controller, go to the settings page on your Xbox and see if the controller needs to be updated. Suppose it does then update the controller.

Check the controller speaker volumes within the console sound settings. Confirm that the volume on the controller is not muted, and adjust the volume using the settings. If the problem is still there, try restarting the console and make sure it’s free from any physical damage.

The device isn’t powering on even with being plugged in.

Try to plug the controller into a different operating system. If the controller still won't power on, try plugging it into a different port. If it still fails to power on, check to make sure the USB plug is clean and free of debris.

Make sure the operating system you are plugging the device into is compatible with the device. If the operating system is compatible make sure it has the most recent updates.

If you are making inputs and nothing is happening.

Make sure there are no sticky buttons or sticky joysticks. These can cause other inputs to not go through. If sticky buttons or joysticks are present, clean the controller thoroughly with isopropyl alcohol.

You will have to check in the settings page of your operating system and check to see if there are any updates needed for the device. If so update the device.

The device is not connecting to the system.

If it's not connecting to the operating system plug it into a Windows computer. Go to the device manager in settings and select the controller. Once there, select Update Drive.

Your controller may just need to be turned on and off again. You will need to power down the controller by holding the power button until it shuts off. Then unplug the controller from the operating system. Once completed reverse the steps and your controller should respond properly.