There could be several causes to this problem. First, you could be trying to take pictures with the AutoFocus (AF!) setting off. This means that you manually have to focus on the image you are trying to capture. By turning on the AutoFocus, your images may be more clear. Second, you could be trying to take a picture in a dark, or a not well lit area. This will cause your images to appear grainy and out of focus. Try using your flash, or adding light to the image and surrounding space. Finally, there may be dirt, or worse, a scratch on your lens. If there is dirt, you can use a microfiber cloth, or rubbing alcohol and a cloth to wash off the lens. If there is a scratch you may have to replace the lens completely. For more information please view our troubleshooting page.
The Fujifilm XP20 is supposed to withstand most impact forces from a height from around 5 ft. However, if the camera was dropped into a dirty area, the buttons may have gotten filled with dirt or dust. If this is the case, then you may need to clean out the buttons using a compressed air can, or a small brush. Water, or rubbing alcohol could work on this camera was well, since it is waterproof. If this solution does not work, then there may be a problem with circuit or motherboard of the camera. This could be self-replaced with time and knowledge of the camera, or by taking it to the nearest tech store. For more information on troubleshooting, please view our Troubleshoot page.
It is possible that the battery is not charged, so the camera will not be able to turn on. Try charging your battery for approx. 30 min, and you should have enough power to activate your device. If this still does not work, you may need to replace your old battery with a new, working battery. You can view our Troubleshoot page for suggestions on battery related issues or our battery replacement guide for step-by-step instructions on how to replace the battery.
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