Doing the self-test within the app for the bike, I got notified that there is a problem with the front wheel and the left side of the cable . As mentioned previously everything has been plugged correctly and fixed the cables.

My only hypothesis is that either:

1. The torque sensor is not functioning properly (I will try cleaning it as per the link https://translate.google.com/translate?a...). I don’t think it is this having a problem though, cause the Watts displayed are in a normal range that the motor would normally work. Same for the speed therefore the problem must be in the motor

2. The motor has a problem. I have unscrewed the 3 lid screws but can’t open the motor at the moment and even then I wouldn’t know what is the problem and how to fix!

3. There is still a problem with the cable or plugs (eg not making proper contact)

What do you think might be the problem and what should I do next?

- I kind of got used to the above problem but then the motor would not work at all. The display works as usual (showing Battery, Speed & Watts ).

I opened the black cable from the motor as in the post below and found one of the three (the blue one) fat wires inside (out of 9 in total) cut. I then used one of those wire connectors https://i.ebayimg.com/images/g/HnoAAOSwG... to connect it back and did it successfully. After removing the cable all the way from the motor to the plug before the torque sensor I tested with a digital multimeter that there is conductive path from each pin of the plug leading to the torque sensor with one pin of the central plug (under the battery) and same between the pins of the plug leading to the motor and the central plug again. So, it seems that everything works correctly with the cable.

https://translate.google.com/translate?a...

To get the motor to work again I had to completely stop the bike so the Watts would go back to 0 and then start again.

Hi guys,

I am experiencing an issue that has been recorded from others as well in the past.

The motor has stopped working since a few days.

The story:

- I had an accident falling off the bike about a month or two ago and since then I have been experiencing problems with the electrical assistance.

- First symptom was that the motor would not work always

The problem here was that the cable attachment under the battery tube on the front (https://i.imgur.com/SQFFSUQ.png) connecting the motor, battery, Hall sensor etc. had been slightly removed because of the usage and the crash potentially. The problem was fixed after it was properly attached.

There is a firmware update. It came automatically to me via the app. I mean I was asked within the app whether I wanted to upgrade the firmware that would lead to 25km/h.