Respuesta a "phone is on but screen is black"When you are experiencing the frustration of a broken Samsung phone screen, please don’t panic! Find my phone is the easiest way that can help you get back your data. It is workable as long as you have a Samsung account on the device. Here are what you need to do: 1. Go to the Samsung website and click the Find my phone button. 2. Log in using your Samsung account you used to have on your phone. 3. All the options regarding using your smartphone remotely will be available on the screen. 4. There will be an option on the left-hand side of the screen to unlock your screen remotely. 5. Connect with your USB Cable and KIES will allow you access to your files. If you realize that your Samsung Galaxy S6 phone was broken or blank screen of death, you've got a decent chance of getting the data back. Here is the guide teach you how to recover photo files from broken Galaxy S6.