I am a Bit Warrior and a member of iFixit's Customer Support team. I serve the great people of the internet and our lovely Central Coast area locals. I am the Acting Resident Doorman and Greeter at iFixit and would love to hear of your repair successes!
Outside of iFixit, I'm a video game designer and U.S. Army Infantry Veteran (OIF 07-08, OND 11-12), so I like to do what I can for both communities in particular.
Thank you for your comment and for sharing your experience. You are awesome. :)
Sorry to hear about the unsuccessful repair, John!
Our Support team is here to assist in the event you need to find additional parts to complete your repairs, or if you decide you wish to return the kit that you ordered. Feel free to reach out to us via help.ifixit.com and we’ll do our best to assist you.
Cheers,
Hi Vijay!
Uh-oh, we’re sorry to hear about the battery trouble!
Our batteries come with a 1-year warranty, so this would definitely be something we can assist with. Please feel welcome to reach out via help.ifixit.com and provide our Support team with your order number so that they can look into these battery troubles with you.
Thanks!
Thanks for your update, McDoccius! We appreciate your kind words but regret hearing of your battery trouble.
Our batteries do come with a 1-year warranty, so we’d be happy to see about replacing that one for you. If you’d like, please reach out to our Customer Support team via help.ifixit.com and provide them with your order number and they’ll get you all fixed up.
Hi Ryan! Sorry to hear about the trouble! Our Support team is here to assist. If you’re still worried about this trackpad working for you, please reach out to them via help.ifixit.com so that they can look into this with you.
Hi John! Our Support team is here to assist if you’d like to inquire about your warranty. Please feel free to reach out via help.ifixit.com and they’ll look into this trouble with you.
Sorry to hear about the unsuccessful repair experience, Justin. If you contact iFixit Customer Support via help.ifixit.com and provide them with your order number, they can assist with this issue.
Hi Stephen,
Thanks for your order and for your feedback about your repair experience. We’re sorry to hear of the trouble in having to adjust the fold of the battery cable. This is something we’d consider to be a defect if you were unable to get it working correctly.
Our Support team will reach out to you via email, as we’d certainly like for you to have a successful repair.
We look forward to assisting!
Hi Jeremy,
Sorry to hear of your situation. I have replied to the email you sent our Support team. Thank you for sharing your experience, and we hope this does not deter you from performing repairs in the future.
All the best,
Hi Drew, sorry to hear that your iOpener didn’t work too well in your repairs. We like to think it’s a pretty valuable and inexpensive tool, but it does have its quirks — namely, not everyone’s microwave is specced to operate at the same temperatures, so not everyone will achieve the most optimal temperature during that heating process.
For what it’s worth, we do put a Lifetime Warranty on the iOpener tools, so our Support team would be happy to replace that one for you, if you’d like. If so, please reach out to them by using the Contact link on the help page: http://help.ifixit.com. Otherwise, you are welcome to request a refund via Amazon and we will oblige.
We wish you all the best in your future repairs.
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