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Responder a:Why won't the LED turn off?The button flush to the handle of the driver activates a timer which controls how long the LED will stay on. Before trying to repair your LED, wait over 20 seconds since it could be that the switch hasn't timed out yet. If the LED continues to glow, it might be time to replace the light button assembly. This means that the wiring and chip responsible for the timing of the light must be broken and you must replace the timing chip. This question and more can be answered on the RIDGID X4 18V Lithium-Ion Impact Driver Troubleshooting page.
Responder a:Why won't the drill switch it's direction of rotation?There are only a few things that could cause this issue, all of them having to do with the direction of rotation switch. Check the direction of rotation switch for debris and anything that could be hindering its normal motion. If nothing is stuck, and the switch is free to move, but the direction of rotation doesn’t change, then it’s time to replace your switch. If you replace the switch and it still isn't working properly, there must be an issue with the wires somewhere. Try and see if any wires are stripped or disconnected. If they are then you may have to replace them or reconnect them if possible. This question and more can be answered on the RIDGID X4 18V Lithium-Ion Impact Driver Troubleshooting page.