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The XPS 13 9360 is a 13-inch laptop released in 2016 with a 7th-generation Intel processor inside. It was updated in 2017 with an 8th-generation processor.

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Laptop won't accept ifixit battery replacement.

I just bought a replacement kit for my XPS that was struggling because of poor battery life. I put the new battery in and I am now getting a warning that the laptop won't charge the new battery because it is a third-party battery. I know this is a known issue for some Dell computers. I have tried reinstalling the driver as was suggested on the site here and unplugging and replugging the battery back in without any success. Unfortunately, the battery will not charge and I continue to get the single white/single orange error flash pattern in addition to a BIOS error every time I start up the laptop. Just wondering if anybody has any other fixes beyond driver reinstallation for this specific laptop.

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@batteryfail for now just update your BIOS. Let's see what that results in.

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@batteryfail you've checked the link and verified that your current BIOS is the 2.21.0, 2.21.0

What happens if you install your old battery? Does that charge properly?

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Yes the BIOS is up to date with that version. I switched to the old battery and everything works fine.

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Among others, I read this reddit post about this issue - sounds like it's a relatively common issue with Dell laptops. As for solutions, either updating the BIOS or getting a new/different charger might help.

Good luck!

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I'm using the original Dell charger, which has always worked fine but is not working here. I've also tried bypassing that by using a USB-C charger in the USB C port without any success. I didn't see a BIOS update from Dell that was recent when I looked previously, but I'm not sure if maybe I'm looking in the wrong place. It prompted me to install SupportAssist, which I did. It installed some updates, but none of them seemed to the the BIOS.

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