You're encountering an error while reinstalling System 11.52 on your PS4. You're referring to the PlayStation 4 (PS4) and a firmware update or system software reinstall. Here’s a breakdown of the steps to troubleshoot and resolve this issue.
1. Confirm the Error Code
If you’re seeing an error code, note it down. Sony error codes can often tell you what exactly is going wrong. Common PS4 error codes related to system reinstall issues include:
• SU-41350-3: This often indicates an issue with the update file.
• CE-34878-0: A general error, often related to corrupted data or software bugs.
• NW-31201-7: A network connection error when downloading or verifying the update.
If you find an error code, you can search for its meaning to help narrow down the issue.
2. Prepare a USB Drive for Reinstallation
If you’re fully reinstalling the system software, you'll need a USB flash drive formatted correctly with the system update file.
Steps:
1. Format the USB Drive:
o Use a USB 3.0 drive with at least 2 GB of free space.
o Format it to FAT32 (or exFAT, depending on the file size).
To format on a Windows PC:
o Plug the USB drive into your computer.
o Right-click the USB drive icon in "This PC" and select Format.
o Set the File System to FAT32 (or exFAT if needed) and click Start.
2. Download the Latest PS4 System Update:
o Visit the official Sony PlayStation support page and find the PS4 System Software update.
o Download the full reinstall package, which is typically called PS4UPDATE.PUP.
o Make sure you're downloading the correct version (for PS4 and not PS5 or another platform).
3. Create Folders on the USB Drive:
o On the USB drive, create a folder called PS4 (uppercase).
o Inside that folder, create another folder called UPDATE (uppercase).
o Place the PS4UPDATE.PUP file inside the UPDATE folder.
4. Safely Eject the USB Drive from your computer.
3. Boot PS4 into Safe Mode
Once your USB drive is ready with the update file, follow these steps to reinstall the system software:
1. Turn off your PS4 completely (make sure the power light is off).
2. Hold down the Power Button for about 7 seconds until you hear a second beep. This will start the PS4 in Safe Mode.
3. Connect the USB drive to one of the PS4’s USB ports.
4. Reinstall the System Software
In Safe Mode, you will see a menu with several options. To reinstall the system software:
1. Select Option 7: “Initialize PS4 (Reinstall System Software)”.
o If the update file is correctly placed on the USB drive, the system should automatically detect it.
2. Follow the on-screen instructions to reinstall the system software. This will involve your PS4 wiping its data, so ensure you have backed up anything important before proceeding.
5. Troubleshoot Common Issues
• USB Compatibility: Not all USB drives are compatible. If the system doesn’t recognize your current one, try using a different USB stick.
• Corrupted Files: If the reinstall fails again, the PS4UPDATE.PUP file might be corrupted. Re-download it from Sony’s official site and try again.
• Check File Structure: Ensure the folder names (PS4 and UPDATE) are exactly as required and that the PUP file is in the right place.
6. Contact Sony Support
If you continue encountering issues despite following these steps, it may indicate a more serious hardware issue (like a failed hard drive or other system failure). In that case, Sony support might be your best bet for more advanced troubleshooting or repair options.
Feel free to let me know if you encounter any specific errors or need more details on any steps! Hopefully, this will get your PS4 back up and running.
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