If your new laptop is restarting randomly, there are several steps you can take to troubleshoot the issue. First, ensure that your laptop's operating system and drivers are up to date. Outdated software can sometimes cause instability. Run a thorough antivirus scan to check for malware that might be triggering the restarts.
Check the Event Viewer in Windows for any error messages around the times when your laptop restarts. This could provide valuable clues about the underlying problem. Additionally, monitor your laptop's temperature using software. Even if it feels cool, excessive heat can still lead to crashes. Running a memory test can help identify any issues with your laptop's RAM that might be contributing to the restarts.
Review your laptop's power settings to rule out any settings causing unexpected shutdowns. If your laptop allows for overclocking, consider reverting to default settings, as overclocking can sometimes lead to instability. Uninstall any recently added software to check if conflicts might be causing the random restarts. If none of these steps resolve the issue, consider reaching out to MSI's customer support for further assistance, especially if your laptop is still under warranty. Remember to back up your important data before attempting any major changes to your system.