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Replaced Cold Inlet Valve But Only Hot Water (not crossed lines)

Hey everyone, this one is a weird one that I just dont know what to fix. here is the story in short:

Just moved and everything is hooked up correctly (cold to cold, hot to hot, water turned on). This is a Samsung Front load washer. I ran a load on cold wash and it ran with hot water. I thought the lines were marked incorrectly so I flipped them. Did the same load and this time it was cold...win right? NO I then ran a load of hot wash and it came out cold. So I thought that my cold water inlet valve was bad so I replaced it. Reconnected the lines correctly and ran more loads and the exact same problem.

So it appears that the washing machine is only taking whatever water line is connected into the hot water inlet valve even though the cold side is brand new (replaced yesterday). Any idea what the issue could be?

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Now that we have identified the potential causes, let's explore some solutions and troubleshooting steps to address the issue:

  1. Verify Plumbing Connections: Turn off the water supply to the washing machine and carefully inspect the plumbing connections. Ensure that the hot water line is correctly connected to the hot water inlet valve, and the cold water line is connected to the cold water inlet valve. Also, make sure there are no leaks or cross-connections.
  2. Test Water Inlet Valves: To determine if either of the water inlet valves is faulty, you can perform a simple test. Turn off the water supply, disconnect the water lines from the inlet valves, and direct each line into separate buckets. Then, turn on the water supply for each line individually and observe if the water flows correctly from each bucket. This test will help identify if one of the valves is faulty or if there is an issue with the plumbing.
  3. Check Control Panel Settings: Inspect the control panel settings of your Samsung Front Load Washer. Ensure that you have selected the correct water temperature settings for each wash cycle. Some models allow customization of water temperature, so make sure the appropriate options are chosen.
  4. Seek Professional Assistance: If the above steps do not resolve the issue, it is recommended to contact a qualified appliance repair technician or the Samsung customer support team. They have the expertise and tools necessary to diagnose and fix complex problems with your washing machine.

more info

Troubleshooting Samsung Front Load Washer

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2 comentarios:

Okay I appreciate the response. All that has been tried but to no avail. I did some additional testing with a plumber friend of mine and confirmed that even though the supply lines are good, the thermistor appears to be the issue as the inlet valves are working...just the system cant seem to figure out what should be cold and what should be hot. He pulled the thermistor and confirmed the readout was not within Samsung specs and we ordered a replacement from Amazon. I will update once I get it in this week to see if that fixes my issue.

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Hi please update, i have same issue here. Initially my cold water solanoid had swelled and i bought new part but after reverting back to cold water inlet still will not funrion proper when pipe connected to cold water inlet functions well when pipe connected to hot water inlet, pases reads load weight everything but not when on cold water inlet.

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Landon Veitch estará eternamente agradecido.
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