Why won't my tablet start up?

Question

Dell Latitude 10-ST2e

The Dell Latitude 10-ST2e is a 10.1-inch high definition portable Windows 8 tablet meant for using Microsoft Office, the internet, and applications.

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Heather Talma @heathertalma

Rep: 1

Publicado: 14 de dic. de 2022

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Why won't my tablet start up?

After restarting my tablet, which said there was an update available, it turned off in the middle of restarting itself. Now each time I try to turn it on, it goes through the Dell logo loading screen and either goes black or goes to "advanced repair" which gives me several options, none of which help the problem as everything ends in the tablet going black and shutting off. Please help.

Edit: Apparently restarting it 20 times was not effective but restarting it a 21st time allowed it to boot up. Still not sure what happened, but it appears normal now. Can anyone tell me why it did this so I can avoid it happening again?

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mike @aactech Rep: 28.4mil 9 13 64 · Answer 1 · 2022-12-14T22:20:42-07:00

Initially the update could have exacerbated an already existing problem, which you were not aware of. Perhaps with each restart Windows repaired itself a little until enough was fixed to finally boot-up.

Try running Dell's Diagnostics:

https://www.dell.com/support/home/en-nz/...

Personally I would do the full test which takes 40 minutes.

Let us know how it goes and report any errors it finds.

Updating drivers would be a good idea. Is your BIOS version A07? You can check from the BIOS screen.

Entering System Setup (BIOS)
NOTE: Before entering the System Setup, you must connect a USB Keyboard to the USB port located on the right side of the computer or on the rear of the docking station if your computer is docked.
1. Turn on (or restart) your computer.
2. When the blue DELL logo is displayed, you must watch for the F2 prompt to appear.
3. Once the F2 prompt appears, press <F2> immediately.
NOTE: The F2 prompt indicates that the keyboard has initialized. This prompt can appear very quickly, so you must watch for it to display, and then press <F2> . If you press <F2> before you are prompted, this keystroke will be lost.
4. The System Setup screen is displayed.
5. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows
desktop. Then, shut down your computer and try again.

Dell Latitude 10-ST2e

Why won't my tablet start up?

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