My tv turns on, but won't let me use Firestick even after resets, tv?

My tv turns on, but won't let me use Firestick even after resets, tv? I have chatted with Amazon Customer Service for 2 days and with a new Firestick replacement, Insigna tv or ? won’t accept my WiFi password to connect to network even after 5 factory resets with the old and new Firestick. Any suggestions with Insigna?

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@jenmsapp do you have a model number for this TV? Sounds like a Firestick issue but let's see what we can find out.

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