My NEW electric bike doesn't charge.

Hi all,

I purchased a electric bike (It is a Freestyler 3rd Gen 14”) recently and I love it, but it doesn’t charge.

I have run it down to completely 0% where the motor no longer spins, then I plug it in and the light on the charge stays green (it is meant to turn red).

(This is the first time I am trying to charge it)

I have left it plugged in over night and it has got no charge.

what happens is when I plug it ion the indicator on the bike goes up to 100%. So the bike thinks it doesn’t need charge and doesn’t charge.

I found out if I turn on the motor while it is plugged in the light goes red and charges while the motor is spinning, but then wheel i turn off the motor it goes back to a green light and it doesn’t charge.

If anyone has any ideas to help that would be very greatly appreciated.

Thanks