The message is there but is not heard when the number is called

THE PHONE RINGS BUT THE MESSAGE WON’T COME THRU.I HEAR IT ON THE Machine,though.I am calling from another phone to the answer machine and i hear the message after the pre set four rings. SOOOOO FRUSTRATING!! PLEASE HELP

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What is the model number of the phone?

Just confirming that you hear the answer machine's response to leave a message but then cannot retrieve the recorded message later, is this correct?

Are you trying to hear the recorded message that has been left, remotely or locally from the answer machine?

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