I have a Patagonia backpack whose shoulder straps fit into two plastic squares (by your hips) and the horizontal pieces have broken off in those squares. I’ve made do by just tying knots but ideally, I’d love to get new pieces - I need one for each side. Can a person order such pieces from Patagonia, or any suggestion as to where to buy them? Thanks!
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I would recommend checking with wherever you bought the backpack, or with Patagonia directly. From their website:
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.
That makes it very likely they have the parts available. I know many of the parts are available at camping stores, and sometimes even hardware stores, too.
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