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La actualización de marzo de 2015 de la pantalla Retina MacBook Pro de 13" de Apple, modelo A1502, presenta procesadores Intel Core i5 e i7 de quinta generación e introduce el trackpad Force Touch.

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Diagnostics Freezes, battery is dead and shuts off on high loads.

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My early 2015 13” Retina MacBook Pro is unable to turn on without a power adapter.

When I click the battery icon it says service recommended, however when I went to the Apple store and they tried to run diagnostics, my Mac would freeze.

Even when I try to run diagnostics at home my Mac freezes almost immediately (they concluded there is a faulty logic board, however they did not even look inside).

The mac seems to be working fine in Mac OS except when it is given a high load, it will shut off. After further testing with GeekBench, I have come to the idea that the GPU is bad as it is able to go through the GeekBench CPU test with no struggles, however a few seconds after I start the GPU test it shuts off.

Similarly it shuts off when I run the Unigine Heaven GPU benchmark. The battery worked fine a few weeks ago, I just want to confirm that this is indeed a logic board issue as diagnostics was working fine when I had the battery issue a week before my Apple appointment. Thanks for the help

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Well, this sounds like a twofer!

For the battery issue: Let’s get a better view of things, install this gem of an app! CoconutBattery take a snapshot of the apps main window and post it here for us to see Agregar imágenes a una pregunta existente

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@danj I added the image

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Your GPU issue is a bit of a killer ;-{

I would start off getting a good thermal management app like TG Pro it will allow you to see what’s happing with your thermals and fan. If you get the full version it might nail down what is failing in the graphics services with its diagnostics. Do keep in mind this model uses the intergraded graphics services within the CPU (the 15” models offer a discreet GPU)

You might want to try to clean the old thermal paste off and apply a fresh coat. Sometimes it’s the heat build up that does you in. You may also have a VRM issue so the power to the CPU is not stable. This might be repairable.

Update (08/07/2020)

Well, I’ve got some good news for you!

Your battery has failed, thats why when you pushed your system hard it was failing. as the MagSafe charger is not able to support the full power load you where expecting when you ran the tests.

Here’s the need part MacBook Pro 13" Retina (Early 2015) Battery and here’s the guide to put it in: Reemplazo de la batería de MacBook Pro 13" con Pantalla de Retina Principios de 2015

So keep this in mind when you visit the Apple Store as you don’t have a logic board issue at all!

While I do recommend re-pasting the CPU (every five years is a good time) that is not the issue here.

Imagen de MacBook Pro 13" Retina (Early 2015) Battery

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MacBook Pro 13" Retina (Early 2015) Battery

$79.99

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Thank you so much for your response :) After looking around and reading your response, I agree with what you are saying. However there still is 1 issue, when I run diagnostics the laptop freezes(Maybe this is due to the battery too?), that is the reason the Apple Store said the logic board failed, but it sees reasonable to me to assume the low power or something like that is causing the issue as my Mac runs MacOS Catalina with no problems. My question now is should I just send in my Mac to the Apple store for a $199 battery replacement, or should I try it myself? I am 15 years old with no experience repairing devices, I do work with Arduinos however I don't know if that will help in repairing. Another thing that is bothering me is if the battery could just be unplugged as it was doing just fine days before it stopped working(before summer the health was over 70%), maybe I should just buy the tools(total under $50) and just check if it is unplugged as that part of the tutorial doesn't seem to hard. Thanks again for the help, I was actually thinking about saving $800 or more for the new ARM Macs and you may have just saved me $100s.

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I have 2 15" 2015 models which I use in the field. These are still the best MacBook's Apple has produced! Hang onto it for now!

As far as the battery I would recommend you talk with your parents before attempting replacing it as it does involve using a solvent to soften the adhesive and you do need to use care taking the battery out that you don't damage it in the process. It's not overly hard it does take a bit of patience & strength. Here's a great vid of my friend Kay-Kay at iFixit fixing her own MacBook Pro Is Replacing the Battery in a MacBook Pro Retina Actually Difficult? She is a very slight person compared to me (6'6")

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@danj After some thinking and talking with Apple support, I will probably just send it to them to be safe. There is still one thing I am concerned with and that is the diagnostics freezing, any idea on what that could be? - Thanks

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@Salar Sheriff - If you handed me your system I would plug in a spare battery I have to see if the system was stable with it. Then if not I would dig into the logic board logic testing the different power rails.

But! In most cases issues like your's running heavy graphics or processing or even running diagnostics aim me to the battery issues. Rarely do I encounter power issues like yours that are deeper logic board problems.

When you go focus on the battery issues. Leave the diagnostics to them.

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Thanks again Dan. I just got my MacBook back from repair and it is working very nicely. It was the battery after all. You saved me so much money and for that I am very grateful :) Without your knowledge and help I would have kept believing that the logic board was faulty and may have have spent $500 on it(or straight up buy a new computer). Your help was greatly appreciated :)

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