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Ice maker on Samsung RF21 is making crushed ice instead of whole cubes

The ice is coming out all broken up instead of whole cubes. Current freezer temp is -2F and refrigerator is 40F.

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Sorry RF 217 series, not RF21

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Certain ice dispensers built into the freezer compartment of your refrigerator offer the option of crushed or cubed ice. If you've chosen cubes but get crushed ice instead, there's no need to worry -- the unit isn't broken. Resetting the ice dispenser's options and other steps can take care of the situation.

Cubes trapped beneath the ice-crushing mechanism end up as crushed ice in the ice-collection container. This helps clear out the cubes that may otherwise hinder the icemaker's operation. Remove ice clumps and shavings, then replace the bin -- the bin-removal procedure may vary based on the model of the refrigerator, but it is designed to come out fairly easily. Wait a while and then press the crushed ice button on the refrigerator, followed by the ice cube option. This resets the unit.

In some cases, there may not be enough water flow to the ice-making unit, or an ice buildup may block the mechanism that moves when switching between cubes or crushed ice. Inspect the ice bucket for buildup, rinsing it with hot water to clear it out. If low water pressure is to blame, the refrigerator also won't dispense water properly. Check all water connections for pinched or bent lines.

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