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Lanzado el 20 de septiembre, el iPhone de 2019 está dotado de una pantalla táctil 6.1" LCD, cámara dual y en seis colores disponibles. Sucesor del iPhone XR

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Why does my phone screen keep going black?

So, for the past three days I’ve had this problem with my phone. It started Monday, when I’d woke up to watch a bit of YouTube and my hone just went black. I was worried so I contacted Apple Support. I followed their instructions and nothing prevailed. Being the frugal person I am, I decided to wait out the day to see if eventually my phone would work. After leaving it on the charger for maybe three hours my phone’s screen had become back visible and was on the recovery mode screen. I restored the phone and went on with my day. After this, the same issues occurred the next day maybe 20 hours later. I went through the same steps and the phone came on after hours of being on the charge. Today, my phone has went black for a third time. I’m trying to figure out if there is anyway to stop this or what the problem is? Let me give a little information on the condition, when the screen goes black the touch is still responsive and I can still get notifications. I know the screen is responsive because I can still turn the flashlight on. It also still charges. Please send help as this is getting aggravating.

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Is the phone Still under warranty?

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It's under limited warranty, but I had the screen prepared a couple of months ago and I'm pretty sure that voids it.

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Was it an apple screen? And it doesn't void the warranty I believe. They had a lawsuit about it if I remember correctly.

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@barriphone It wasn't an apple screen, I had it replaced by this place called TPK Wireless.

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I would take it to the place that changed the screen and have them put a new screen on it again.

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The problem was fixed by turning off the reduce white point setting. The screen hasn’t went black since. It probably is a faulty screen that simply isn’t built to execute that setting.

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After reading the comments it sounds like you’ve got a defective screen. Get in touch with whoever did the screen repair and ask them about their warranty. I have a 6 month warranty in my shop that covers issues like this. And it’s illegal for Apple to deny warranty/recall service if it has been repaired before according to the FTC.

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I would verify the warranty and have them put a new screen on it.

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Cam Johnson estará eternamente agradecido.
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