NP700Z5B-S01UB restarting after install
Hi. I'm at a loss. This is an older Samsung laptop.
Operating System
OSWindows® 7 Home Premium (64-bit)
Processor
CPUIntel® Core™ i7-2675QM Processor
Speed (GHz)2.20 GHz
CPU Cache6MB L3
Design
ColorSilver
Display
LCD Size15.6"
Resolution1600 x 900
Brightness300 nit
System Memory
System Memory8GB
Memory TypeDDR3
Max. System Memory8GB
Storage
Storage Capacity1TB
Graphics
ChipsetAMD Radeon™ HD6490M
Maximum Graphics Memory512MB
Sound & Camera
Speaker3 W Stereo Speaker (1.5 W x 2)
Web Cam1.3 MP HD
Wireless
Wireless LAN802.11 abgn
Bluetooth®Bluetooth v3.0 High Speed
WiDiYes
I/O Ports
VGAVGA connection available through dongle (optional)
HDMIYes
Headphone OutHeadphone/MIC combo
USB Ports (Total)3
Multi Card Slot4-in-1 (SD, SDHC, SDXC, MMC)
RJ45 (LAN)Yes
Input Devices
Touch Pad / Track PointYes
Power
AC Adapter90 W
Number of Cells / Cell Type8 Cell / Li-Po
mAh5400
Security & Safety
Security SlotYes
Certification
EPEAT RatingGold
ENERGY STAR® CertifiedCertified (5.2)
TCO CompliantCertified
Dimensions
System Dimensions (L x W x H, Inch)14.2" x 9.3" x 0.94"
Weight
System Weight (w/Std. Battery, lb.)5.04 lbs.
Warranty
Warranty1 Year Standard Parts and Labor
Original config had Windows 7 HP. The HDD was confirmed bad, replaced it with a Patriot Burst SSD. BIOS is updated, and recognizes the SSD. Did a fresh install of Windows 8.1, now it will restart continuously. Some people thought it was GPU related, but no way in BIOS to disable AMD Radeon GPU. I'm not sure what to try next. Any help is appreciated. Thanks!
Es esta una buena pregunta?
Hi @ecurbenyaw ,
how soon after booting does it restart?
Try starting in safe mode and check if the problem is still there.
If it works OK in safe mode, it may be a driver problem
- de jayeff
@jayeff Thanks for the response.
It happens immediately after the Samsung splash screen that shows F2 for setup and F4 for recovery. It never gets to Safe Mode when attempting either F8 or Shift+F8, just continues restarting.
- de William Mills
@ecurbenyaw ,
It seems as though it is not booting into the OS then.
You may have to go into BIOS and check the boot options and perhaps some other settings such as UEFI boot mode or Legacy CSM etc
Unfortunately the 8.1 user manual doesn't show the BIOS options so I don't know what is available.
You installed it OK but it doesn't boot. Can you "repair" the installation using what ever you used to install Win 8.1. with?
- de jayeff
@jayeff So, maybe I'm thinking it installed and it didn't. I had a Windows 8.1 ISO file I downloaded direct from Microsoft and an unused product key. I used Boot Camp on my Mac to create a bootable flash drive to install from. Everything goes smooth, product key accepted, and goes down the list to completing install and then reboots. And from that point I'm stuck in a loop. And I don't have any option to repair off the USB, it just asks to do the install again, format the drive, etc.
- de William Mills
@ecurbenyaw
If you have another Win 8.1 PC or know someone who has, you can create a Win 8.1 recovery USB to repair the startup.
All you need is a 8GB USB drive and about 40-60 minutes of time.
Once you have created the drive, go into BIOS of the PC and enable Legacy USB support, change the boot order to USB 1st option, save the changes and insert the USB and restart the laptop.
When it boots from the USB go to Advanced Options > Startup repair and follow the prompts.
I am running Win 10 on my old Samsung NP-NC110 netbook (2011) with no problems except that it is very slow due to only having 2GB RAM with no option to upgrade, so I don't think that it will be a driver problem that you're experiencing unless it is peculiar to Win 8.1
- de jayeff