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El Motorola Moto Z2 Play se lanzó en junio de 2017. Tiene una pantalla de 5,5 pulgadas y una batería de iones de litio de 3000 mAh no extraíble. Su cámara trasera es de 12MP y su cámara frontal es de 5MP. Número de modelo XT1710.

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I dropped it in water, now the sound and battery are damaged

Hi everyone! I’m in a silent panic. I dropped my motorola Z2 Play in the water for 1-2 seconds and after that these things happened: 1. I can not charge my phone. 2. The sound isn’t working. I put it in rice just now, and may wait 1 day or so. Although not efficient this is my only idea. Any other ideas that I can do to fix it?

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Hi,

As you know water, electronics and electricity are not a good mix.

The impurities in the water causes corrosion and provides circuit paths for the electricity which were not in the phone's operating design and could damage the components. The corrosion starts immediately and is ongoing until it has been properly cleaned away.

Rice does not fix the problems caused by corrosion.

Rice is for dinner, not repair

First do not try to turn on or charge your phone and then remove the battery as soon as possible from the phone to minimize any further damage.

Then you need to dis-assemble the rest of the phone and clean all the affected parts using Isopropyl Alcohol 99%+ (available at electronics parts stores) to remove all traces of corrosion etc. Do not use "rubbing alcohol" as in some cases this is only 70% IPA or less, can contain additives and is not as effective. If you do check the label to verify the amount of IPA. The higher the percentage of IPA the better.

Here is a link that describes the process.

Electronics Water Damage

As always with electronics, especially surface mounted PCBs be gentle when handling and especially when brushing away the corrosion. You do not want to remove any components from the board. You may also have to remove any shields covering the components as water may have got in under them. Also any flex cable ends/cable connectors will need to be cleaned as well

Hopefully after you have done all this the phone might possibly work correctly again.

Here are the ifixit Motorola Moto Z2 Play guides that may help.

If this process seems too daunting, take your phone to a reputable, professional phone repair service, experienced in liquid damage repair and ask for a quote for a repair. If you decide to do this, do it sooner than later,

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Pop David Gabriel estará eternamente agradecido.
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