The screen is the only thing lit up and its frozen with 5 loading dot

Hi i have a Medeli A1000 Keyboard and i haven’t used it in a while and just attempted to plug in the adapter and it lights up for a split second on the side with 4 red lights and flickers with another button on the other side then the screen is the only thing lit up and its frozen with 5 loading dots but nothing is loading or moving or lit up on the key board except the screen but that isn’t doing anything, when i try to turn it off i cant with the power button i have to take the adapter right out of the keyboard for it to do so, i’ve left it to see if it needed time to turn on but it hasn’t budged. Not too sure what has happened as it was used for a little bit and hasn’t been used in quite awhile but nothing was dropped or damaged on my side so unsure of why it isn’t turning on. Any ideas?

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