Samsung Freezer Mold Won't Dump Ice

Hello, I have a Samsung RH25H5611SR side by side fridge. Right now, the ice maker is not dispensing ice. I have checked and it appears that there is Ice in the ice mold, but it is not getting dumped into the ice tray. I have unplugged the fridge and plugged it back in. I have also pressed the reset button. When pressed, i only hear one “ding dong” tone, and that is is it. The tempurture is 2 degrees F. Water is dispensed from the dispenser when activated so I know the water supply is good. What should I do from here?

Thank you for your kind advice.

-Stephen