How to retrieve list of calls received

when I check my calls received it says the numbers are unavailable

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What is the number of total calls received being shown on the home display screen?

Can you call your phone from another phone (e.g. a mobile phone) and check if the incoming call number displays on the screen and that the received calls counter advances and then see if you can review it in the caller ID list?

What is the model number of the phone if not a D1760?

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