2 MacBook Pro 2016 backlight issue not eligible for refund!?
I am not sure if this is the right place to place this question, but this is a follow up of the previous thread (Screen issues, Back light dims & goes out) on the FlexGate issue.
Apple now has the extension program for the backlight issue, and I had the exactly same problem as posted earlier.
After tons of time investment to the refund precess, I’m told my serial number of the system is not eligible for a refund (550$) and they told me they are willing to compensate any accessories for less than 250$.
I’m just confused because the MacBook has exactly the same syndrome and this is the preordered one which should be one of the early problematic model.
I’m wondering if anyone else is experiencing the same issue on being refused the refund.
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Additional information:
I am located in California near Sacramento area.
I made the phone call to Apple and am redirected to two customer relations. One precessed my case for a while (about 1-2 weeks) then he directed me to another customer relation.
I repaired my Macbook pro in an authorized shop inside my university and I gave them both the repair invoice and receipt and no luck. They told me they have given all the information to two departments to confirm that if this could be refunded but no luck.
Es esta una buena pregunta?
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Where are you located? Country & nearest city. Also where did you get the system fixed was it an authorized Apple service center or Apple directly.
Have you spoken to your local consumer protection service?
Did you buy the system within your home country or within the EU?
Do you still have all of the packaging and paper receipts or text/email of your purchase? In addition do you have copies of the repair paperwork?
- de Dan
new information updated!
- de Jiehong Jiang