Saltar al contenido principal

Lanzado en Septiembre 16, 2016. Modelos 1660, 1778. Disponible en GSM o CDMA / 32, 128, o 256 GB / Oro Rosa, Oro, Plata, Negro Mate y Negro Brillante.

Preguntas 1203 Ver todo

Screen reader on, can not use button, tap on screen brings up menu

Customer brought in a 7 that:

1) Is in spanish and I don’t speak spanish

2) Is deactivated and wants me to connect it to itunes

3) Has the screen reader on so it constantly shifts a blue box to different areas of the screen, reads them, then shifts to the next area

4) When you tap on the screen like on the emergency button it brings up what looks like a menu for the assistive tech features such as the floating home button

5) The home button seems to do nothing, but then again since I can not get into the phone, I don’t really know, heck I can’t even get to the emergency dial pad because tapping on that brings up the menu in #4

Thinking about just putting it in DFU mode and wiping it but wanted to ask here if I had any other realistic options.

Contesta esta pregunta Yo también tengo este problema

Es esta una buena pregunta?

Calificación 0
Agregar un comentario

Kits de Reparación de Batería de MacBook Air

A partir de $69.99

Buy Now

Kits de Reparación de Batería de MacBook Air

A partir de $69.99

Buy Now

2 Respuestas

If the customer wants to connect to iTunes, then you may have to do it with them present so they can configure their password and settings.

You may have to call a Spanish-speaking (bilingual) Apple tech support specialist to help you translate the words on the phone. They may also help you disable the screen reader long enough to make the phone usable.

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

Doesn't triple pressing the home button turn off the voice over or a gesture like tapping the screen with 3 fingers or something silly like that???

If it's on the activation screen then one of the first menus is to set the language so just choose English.

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

Añadir tu respuesta

Allan Hall estará eternamente agradecido.
Ver Estadísticas:

Ultimas 24 Horas: 0

Últimos 7 Días: 2

Últimos 30 Días: 3

Todo El Tiempo: 18