Rep: 25
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I have recently set up my printer, the black ink cartridge is full and there is paper. However when I print, it prints out a blank page, though no error message about the ink is given.
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Rep: 1.3mil
8
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3
try printing a print a Print Quality Diagnostic report from the printer panel not pro PC
On the control panel home screen, touch the Settings icon then Touch Tools, and then touch Print Quality Report. The printer will prints the Print Quality Diagnostic report for check to see if all colors are correctly out or not
or you can just make a color copy of any colored document you may have to see if the copy is ok and all colors present
Report back your findings.
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I searched this problem in Google and found some links. Maybe it helps you
https://support.hp.com/us-en/topic/print...
https://support.hp.com/us-en/document/c0...
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Question No1 . I HAVE BEEN TOLD BY TEXT BOOK CENTRE KIJABE STREET NAIROBI THAT THE 5525 ALL IN ONE IS NOW OBSOLETE IS THIS TRUE?
Question No. 2 I BOUGHT CARTRIDGES FROM THE SAME SHOP TO REPLENISH BUT THEY NEVER WORKED. I TOOK MY PRINTER TO TEXTBOOK CENTRE WHERE THEY ASKED ME TO LEAVE THE PRINTER FOR DIAGNOSTICS. THEY TOLD ME THE CARTRIDGES HAVE NO ISSUES. ITS THE PRINTER THAT HAS BEEN DISCONTINUED. I BELIEVE THE CARTRIDGES ARE FAKE AND HAVE MESSED UP MY PRINTER. THIS PRINTER IS HARDLY 5 YEARS
Fue útil esta respuesta?
Question No1 . I HAVE BEEN TOLD BY TEXT BOOK CENTRE KIJABE STREET NAIROBI THAT THE 5525 ALL IN ONE IS NOW OBSOLETE IS THIS TRUE?
Question No. 2 I BOUGHT CARTRIDGES FROM THE SAME SHOP TO REPLENISH BUT THEY NEVER WORKED. I TOOK MY PRINTER TO TEXTBOOK CENTRE WHERE THEY ASKED ME TO LEAVE THE PRINTER FOR DIAGNOSTICS. THEY TOLD ME THE CARTRIDGES HAVE NO ISSUES. ITS THE PRINTER THAT HAS BEEN DISCONTINUED. I BELIEVE THE CARTRIDGES ARE FAKE AND HAVE MESSED UP MY PRINTER. THIS PRINTER IS HARDLY 5 YEARS
yes it is has been discontinued but that does not means it will not work because it has been discontinued... they probably sold you and expired ink or a bad one..
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Did you already tried to print from another computer ? Perhaps it's software related (driver).
- de koppie007
Love this printer no problems or solvable ones until now new black cartridge 564xl installed no black printing why oh why????
- de Gill McConway