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makes ice but will not dispense ice or water, samsung thru french door

suddenly stopped dispensing ice or water. no motor noise when paddle pushed in. still makes ice. we have to pull out tray to fet it.

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Hi @bradybunch ,

What is the model number of the refrigerator?

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rfg297hdrs/xaa

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Solución Elegida

Cause 1

Dispenser Control Board

The dispenser control board governs most of the functions of the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault.

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Thank You. Do you have a replacement video (I have some electronics training) or should I call a PRO?

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Hi @bradybunch ,

According to this website your model refrigerator does not have a separate dispenser control board, unfortunately.

The dispenser is controlled by the main (and only) control board.

Besides a possibly faulty main control board, they suggest that a faulty freezer door switch may also be a possible cause of the problem which you may wish to check out first.

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