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There is cross symbol in my audio tray icon

previously when i install window 7 my audio was work fine but when i upgraded to the newest win 10 version. there is cross symbol in the audio icon. i think something was happen with audio driver. but when i was check device manager . the audio driver was become 2 driver. one of that have a warning symbol but the other was work fine. but my pc still completely cannot produce sound :(. You guys can check screenshot for together finding the solution :)

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Update (12/15/2018)

what thats mean? to be filled by OEM?

where i can find the HD audio model number ?

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Hi @saru98 ,

What is the make and model number of the desktop PC?

There are a lot of different High Definition Audio Devices.

Right click on the "faulty" HD audio device in Device Manager and check the make and model number of it.

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Hi @saru98 ,

Is this a custom build PC?

If so what is the make and model number of the motherboard? You'll find this printed on the motherboard.

Also what does it say in the "general" tab (not the "driver" tab) for the HD audio in Device Manager regarding the make and model of the HD audio?

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ok i'll check it manual after this.. just wait

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Hi @saru98 ,

It would make it so much easier if you told us the computer's motherboard make and model or provided the hardware ID information that you found based on the answer provided by @geekittogether

Help us to help you

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the problem is i cannot the motherboard model from software. so i must check directly right?

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If you look under the device details, find the Hardware ID and search it on this site

https://www.pcilookup.com/

It should help you identify the hardware you have.

Remove both the audio drivers, then reinstall the driver. You can trigger the system to detect the hardware using device manager.

  • Click Action, and then click Scan for hardware changes.

It should detect and attempt to install the driver.

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no there is no changes. both driver still exist but sound still not working

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Were you able to look up the Hardware ID to identify the correct drivers? Its possible that it is using a driver for windows vista/7 which isn't compatible with window 10. If you are able to ID the device, then you could look for a windows 10 version on the manufacturer's website.

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