Rep: 13
1
I see Android boot up screen fine but when it’s finished the entire screen is solid colors. Sometimes Grey sometimes Red. This covers entire screen so I can’t do anything at all. I can’t even do a reboot and install of the OS too. Unit has never been dropped.
Thanks!
Es esta una buena pregunta?
Rep: 469
5
2
Dear Mark,
I had Read your issue, that i can understand that your phone is trying to boo,but not getting files from storage.
its means some file missing or some files corrupted
you can fix it by re flash firmware (ROM).
If you flash ROM you will lost your old data but you will can recover phone to proper working condition
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are you able to access recovery mode for a factory reset?
- de th1
Do you have data you want to recover from the phone? If so, you can try plugging the phone into a PC and seeing if you can get files off it that way. If the screen is fine during bootup, but becomes unusable after boot, you can try a factory reset through holding the power and volume buttons until you see a menu with options to factory reset. Be aware, however, that a factory reset WILL erase all data on the phone.
- de Old Account
Did this happen after a drop? Is the glass on the screen cracked?
- de Ben