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Screen replacement for Fitbit Versa

I have a fitbit versa. Had  it for 3 months and it fell off my wrist and cracked once it hit the floor. Fitbit don’t seem to have a repair centre or replacement screens… can you help me fix it?

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I accidentally cracked my screen and when I contacted Fitbit I was told the screen could not be fixed, but they would give me a 25% discount towards a new one. Conflicting messages. Can they or can they not be repaired?

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Hi @Robin Webb ,

Are you sure that they didn't mean a new Fitbit and not a new screen?

What Fitbit model is it?

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You can contact Fitbit customer support, the can get the watch replaced or fix the screen. This is free only for people who have a warranty and $25 for people who don't . I also had a screen issue and they are replacing my watch. My issue was a software bug so they also gave me a upgrade to Iconic.

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How do I contact them and what should I say? because I had gotten mine last November and don’t think I added a warranty to mine and mine cracked today.

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Hi there. I've had this problem also. There's no screen replacement option, you need a replacement for the whole watch unfortunately. The screen is supposed to be made of reinforced glass but they actually break really easily. The watch does have a 2 year warranty though so if watch fell off due to a faulty strap and you are able to prove that then you could request a free replacement.

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Laura estará eternamente agradecido.
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