I'm Having Aux Difficulties

I have a 2010 Ford Fusion SEL. I've been having problems with the aux since I purchased it. It has all kinds of Bluetooth components to connect to with my phone, and none of them work. I've tried pairing it through Bluetooth by using the options on my steering wheel, and they don't work, but they still light up. My aux ports glow, but I've used a 3.5mm aux chord, a Bluetooth transmitter, and when I press the aux button, the radio reads “Aux not connected". I've tried these same aux transmitter and chord in my friend's car, and they worked for her. I've checked all my fuses under the hood, and under the dash in the car, and they're all good. Does anyone know what the problem could be before I take it to the dealership?

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