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The Sony Cyber-shot DSC-HX400V is a hyperzoom bridge digital camera that features a 20.4-megapixel Exmor CMOS sensor and 100-times digital zoom.

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E62:10 title on the screen

What causes the problem with this title on the screen? Is ti the stabilizer? If i tare it apart to the lense it wont go back easy i think;) maybee something elese causes the error mark?

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The well-known - and dreaded - flashing error message E:62:10 (:-( Hoping Sony has the decency and good sense to fix this in the overdue next generation replacement, whenever that is released (people have speculated about HX500V for some time now).

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Unfortunately SONY keeps on claiming that they are not aware of any problem with these models...however if you read http://sony-e-62-10.tk you will see indeed that I found hundredths and thousands of users having the same symptoms, and a lot of messages have been posted on SONY's forums at least since 2014. Despite the temporary workaround available below, we definitely cannot advise to buy those camera's till the problem is fixed by the supplier SONY.

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Due to Dot tk scam the website with the explanation about the E:62:10 error has now been moved to http://sony-e-62-10.atspace.cc/

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I just had this problem today. 13 sept 2020... Almost all photos I made today have failed. It just wouldn't focus. It flashed constantly error code E62:10 It's my second sony cybercam. I upgraded it from a 300 to a 400. But both cameras had problems with either the stabiliser or like now E62:1-! Never again will I buy this camera again. It worked great for some time, but I only have it for about 3 years,... Nuts!

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You can try the workaround documented on https://www.youtube.com/watch?v=S53D3EfD.... It has to be repeated again each time you power up the camera, but if it works the stabilizer will work again (till the flex connector completely breaks). As it happens not only with HX300 and HX400 but also with the new HX350 model, there are few chances that Sony will ever correct it.

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Hi,  You can find error messages at https://www.sony.com.au/electronics/supp.... Errors E:62 are linked to stabilisator errors. I have had the same and this is a very well known problem for thousands of users with a lot of Sony camera's. Read http://sony-e-62-10.tk/ to learn more. A temporary solution could be available at https://www.youtube.com/watch?v=S53D3EfD.... I would advice taking contact with the support service of Sony and keeping us posted.

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I have the same problem in HX400.

Some service in my country(Poland) claim that this is damaged ribbon tape wire in stabilisation mechanism This tape should be exchanged. cost 350 PLN =~ 100$.

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Hi, Thank you for your comment. Indeed, some video's on the Internet show a damaged ribbon tape wire, but I also read that most service centers simply change the complete lens block then, which makes the price around 300€ - more or less the price of a new device. I also don't understand why the workaround procedure makes the stabilizer work again...?? ... and anyway as seen the number of strictly similar cases (and the proportion thereof) this is definitely not a normal situation.

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Its because your mishandled your camera and got dropped somewhere due to which there is issue in lens. Please change the lens set completely

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That's an understatement. Two years ago while on holiday the camera fell out of a vehicle in a car park at night unnoticed, and next day was found severely crushed: the front lens shutters had to be opened by hand, the LCD screen was shattered, the camera appeared to have been run over by a truck, dented all over.

And yet! And yet it still worked, and recorded our three week holiday. Even the flash worked. The EVF worked well. On returning home from holiday, it took three re-builds (including 2 new lenses and 1 focusing motor) and almost a year to get it fixed, but it is now working, over two years later.

After the first rebuild by Sony UK, it still had a lens fault (costing quite a lot), though they couldn't see it. 2nd rebuild, same story, same outcome, techs mystified. 3rd rebuild: smarter camera mechanic replaced the motherboard (at my suggestion). That finally did the trick. Do I love that little RX100M3? Guess.

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