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Why is my success rate so low with laptop digitizers?

I’ve repaired literally thousands of laptops in the past couple years. I don’t bat an eye at most things anymore, but I still run into issues with laptops that have a separate glass digitizer with its own control board. The cable almost always splits into two and you have to line it up with both connectors on the control board. Don’t expect them to always line up perfectly which makes it a pain to get connected because the low amount of flex means you really need to insert both parts at the same time.


Whatever, that’s a minor frustration that I can deal with.


The bigger problem is that these repairs almost never work correctly with the first digitizer. They will often have dead zones, or issues with ghost touch. I would assume an issue with the touch controller itself except that each digitizer will have unique problems (ie one had a dead zone in the the top left, and the next one in the bottom right). So this means that either I’m somehow damaging digitizers without knowing it, or there is a seriously low yield on them. Does anyone else have this issue? Are there any hazards I should be aware of, like them being super sensitive to ESD?

Here is an image of the types of digitizer I’m referring to.

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I've seen a lot of very low quality digitizers for laptops around eBay. This is easy to notice when the old digitizer is not completely broken and still somewhat works. You can test both the old and new digitizer when not mounted to the LCD bezel. The old one will have no ghost touch, the new one will.

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Same exact thing with me. Literally, EXACTLY the same thing. I think I've gotten a successful digitizer repair the first time out maybe twice, ever. There's ALWAYS a problem, just as you describe.

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Its so frustrating to get a part in and not be able to finish a repair. It interrupts my workflow every time it happens because then I have to generate an RMA and call the customer to explain that it will take another 7 days for the part to show up instead of just completing it.

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Look closely at the REV version if it is noted.

I have seen that the REV versions and the Control boards seem to be picky on which ones they choose to work with.


Cheaper digitizer screens also tend to fail more often from what I have seen.

Instead of messing with the digitizers I have switched to replacing full LCD assemblies. Much better success rate and don’t have to deal with the versions matching up.

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I too have just sucked it up and started quoting much larger repair costs to replace the full assembly when available. Every now and then though I find a model where it isn't but I think I'm going to stop performing those repairs rather than continue to risk needing multiple orders.

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Joe estará eternamente agradecido.
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